Job Summary

We are currently looking for an experienced P2P and O2C Subject Matter Expert (SME) who will work closely with the P2P and O2C Service Delivery Lead and Operational Lead regarding P2P and O2C processes operational activities, engaging with internal and external stakeholders, managing KPIs performance for markets in charge and also partnering with a remote GSK Operations Team (BPO) to resolve P2P and O2C issues with efficiency. The role is responsible for a set of APAC Markets to monitor processes and activities, responsible for KPI metrics, find resolution to complex issues and provide other support as required.

This role requires knowledge of P2P and O2C in terms of processes/activities and SAP/S4Hana systems.

Responsibilities

- Responsible for delivering and driving improvements on KPIs / SLAs of their respective APAC Markets and Cluster. Setting plan(s) and timelines to drive improvements where needed.

- Analyzing P2P / O2C KPIs, ensure performance is tracked and communicated effectively. Responsible for ensuring, with the support of the BPO / team, that action plans are in place for those Markets and KPIs where targets are expected to improve.

- Acting as a Subject Matter Expert for other Finance / Non-Finance teams including strengthening GSK Operation Teams knowledge with valuable understanding of P2P and O2C systems and processes to support issue s resolution by monitoring processes and activities, identify possible gaps, addressing risks / issues before these get escalated via working closely with the GSK Operation Team (BPO), business users, Service Delivery Lead, Competency Center, IT etc to ensure invoice workflow is resolved at accurately and timely manner.

- Supporting the APAC Service Delivery Lead to resolve stakeholders issues escalated by the business, including provide detailed documentation, action plans to avoid recurrences and propose any changes needed in current ways of working. Reviewing process documents and providing trainings when necessary.





- Build network and engaging with customers on P2P and O2C performance processes/activities challenges and improve awareness on P2P and O2C end to end Support Model. Bring business users challenges observation to relevant parties for their support on improving customer experience / support model.

- Collaborates with the rest of the Finance organization, Tax, FRMC and LOC to ensure alignment to local legislation and regulations. This to mitigate risks and ensure processes are developed and executed in compliance.

- Ensuring controls are performed according to ICFW, SOPs in place, and oversight of BPO controls as a reference point with regards to P2P / O2C audits and compliance reviews for their respective markets / cluster.

- Act as control expert for P2P and O2C and ensuring GSK Operation Teams understanding of control, testing monitoring is embedded within GSK Operations Centre. Recommend control design improvement to Risk Compliance Team.

- Supporting audit activities, including SOX, Audit Assurance, external audits and managing any resulting RCA, AAR, CAPA actions.

- Support as well as drive Global projects and Local Projects and initiatives as needed. Also acts as strategic advisor in terms of projects, provide insights and guidance, contribute to milestones to ensure a successful implementation.

- Driving a Continuous Improvement mindset through driving initiatives across P2P and O2C activities that bring value in terms of productivity, quality, automation, streamlining of processes. Foster a culture of innovation and improvements to ensure P2P and O2C remains agile in terms of processes and activities aligned to business needs.

Job Requirements

- 5-10 years of experience in P2P and O2C activities.





- Business Administration or Bachelor Degree in Accounting or equivalent. Professional qualification is an advantage.

- ERP / SAP / S4Hana proficiency is an added to advantage.

- Experience in tax stakeholder management for APAC markets is an advantage.

- Proven experience in P2P activities (Controls, Invoices Processing, Payments, Compliance, Vendor Master Data, Help Hub support, TE - Cards) and O2C activities (Collection Disputes, Credit Management, Cash Application, Master Data) as well as managing / working with a BPO - Thid Party Operations.

- Proficiency in Microsoft skills (i.e. Excel, Words, Power Points, Power BI etc.)

- Experience of working in a Shared Service Centre / Global Business Services would be preferred.

- Thrive in working as part of a team, collaborate, sharing and helping each other.

- Excellent analytical skills. Ability to identify and resolve problems.

- Excellent communication skills and ability to interact with and influence stakeholders at different level.

- A Continuous Improvement mindset to improve processes and activities currently in place.

- Ability to work in culturally diverse teams and reconcile cultural differences to successfully deliver services (Local Market, BPO, Functional team, GPO etc).

- Ability to adjust and adapt to situations in a timely manner.

- Motivated self-starter, proactive with initiative to work and learn.

- Ability to multitask and use various tools simultaneously.

- Ability to maintain high standards of work while under reduced supervision.

- Fluent in English.

Skills

- Banking Relationships

- Cyber Risks

- Design Thinking

- Digital Fluency

- Driving Continuous Improvement

- Global Payment

- Problem Solving

- Stakeholder Management

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Analyst / Lead / Senior LeadP andC Expert (SME) - APAC (Bengaluru)
🏢 GSK India
📍 Bengaluru