Semi-Technical Customer Support Associate (Noida)

Semi-Technical Customer Support Associate (Noida)

01 Oct
|
PixelKliq Private
|
Noida

01 Oct

PixelKliq Private

Noida

Semi-Technical Customer Support Associate

Noida – Sector 62

Process: Semi-Technical Voice Customer Support

Process: US Voice

Work Mode: 100% WFO

Shift: Night Shift

Experience: 6 Months – 5 Years

5 Days Working

No Leaves During Training

SALARY

6–12 Months: Up to ₹4.5 LPA

12–18 Months: Up to ₹5 LPA

18+ Months: Up to ₹6 LPA

Maximum 25% hike on last drawn salary.

KEY RESPONSIBILITIES

- Handle inbound & outbound voice interactions
- Resolve customer queries, complaints & basic technical issues
- Troubleshoot issues using knowledge bases
- Document interactions in CRM/ticketing tools
- Escalate unresolved issues appropriately
- Maintain customer empathy & service quality
- Meet AHT, CSAT, FCR, Quality & Attendance targets




- Handle approximately 40–50 calls per shift

REQUIREMENTS ✔ Graduate / Undergraduate

✔ Minimum 6 Months Experience

✔ Customer Care / Customer Support / Contact Center experience

✔ Excellent English communication

✔ Robust troubleshooting & problem-solving skills

✔ Basic computer & CRM/ticketing knowledge

✔ Basic typing skills

✔ Comfortable working night shifts

✔ Willing to work on Indian holidays

Pay: ₹450,000.00 - ₹600,000.00 per year

Work Location: In person

📌 Semi-Technical Customer Support Associate (Noida)
🏢 PixelKliq Private
📍 Noida

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