Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a energetic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP CX Sales Cloud C4C

Good to have skills : NA

Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary

The SAP CX Sales Cloud (formerly SAP Cloud for Customer – C4C) Lead will be responsible for leading the design, implementation, and support of SAP Sales Cloud solutions. The role focuses on lead-to-opportunity, opportunity-to-order, account and contact management, sales forecasting, territory management, customer engagement, mobile sales enablement, and CRM transformation initiatives while ensuring seamless integration with SAP S/4HANA and other CX solutions.

Roles &

Responsibilities

. Should be having Positive attitude

. Should be open for learning

. Should be proactive in taking up task till its closure

. Should be having good team spirit & collaboration skills

.



Should be having good communication skills

. Should be ready to work from client location Bhilai at Chhattisgarh as this is 100 client facing role project

Professional &

- Technical Skills:

-CRM &

- Sales Transformation Solution Design

-Lead-to-Opportunity Process Design

-Account &

- Territory Management Framework

-Sales Forecasting &

- Analytics Design

-Functional Specifications

-Integration Design Documents

-Test Scripts &

- UAT Sign-off

-Data Migration &

- Cutover Strategy

-Go-Live &

- Hypercare Support Plans

-Training &

- Knowledge Transfer Documentation

Additional Information

- The candidate should have minimum 5 to 8 years of experience in SAP CX Sales Cloud C4C.
- This is a client onsite project and will be operated exclusively from the client's location in Bhilai, Chhattisgarh. All project activities and resource deployment will be carried out from the client site.
- A 15 years full time education is required.

📌 SAP CX Sales CloudC (Kolkata)
🏢 Accenture
📍 Kolkata