Description :

We are looking for a SAP C4C Techno-Functional Consultant with 3 to 4 years of hands-on experience in SAP Sales Cloud/Service Cloud implementation and support. The consultant will be responsible for configuring C4C business processes, building PDI extensions, developing custom integrations using CPI, and ensuring smooth end-to-end business operations.

Key Responsibilities :

SAP C4C Functional Responsibilities :

- Work with business users to gather, understand, and analyze requirements for Sales/Service business processes.

Configure SAP C4C components :

a. Leads, Opportunities, Accounts & Contacts b. Sales Quotes, Activities, Visits c. Tickets / Service Requests (for Service Cloud)

d. Workflows, Notifications, Approval Processes e. Mashups, Custom BOs, KUT fields & page layouts

- Set up organizational units, employee work distribution, and territory management.
- Build analytical reports, KPIs, and dashboards.
- Support master & transactional data migration using Data Workbench/CSV templates.

SAP C4C Technical / PDI Responsibilities :

- Develop custom logic using ABSL scripting in PDI.
- Create custom BOs, extension fields, and extension scenarios.
- Build UI enhancements, validations, data consistency checks, and event-based triggers.
- Work with OData and SOAP web services for inbound/outbound communication.
- Debug C4C logs, web service monitors, and message dashboard.

CPI Integration Responsibilities (Added Advantage) :

Design and build integration flows (iFlows) in SAP CPI for :

a. C4C S/4HANA b. C4C Third-party systems

- Configure sender/receiver adapters (SOAP, OData, HTTPS, SFTP, IDoc, RFC).




- Implement mapping logic (XML-to-XML, custom functions, groovy scripts).
- Manage error handling, message monitoring, and retry mechanisms.
- Understand standard SAP integration packages for C4C.

Service Cloud

- Experience in Service Ticket lifecycle management.
- Knowledge of SLAs, Response Profiles, Service Categories, and Entitlements.
- Configure Service Levels, Work Distribution, and Routing Rules.
- Integration of Service Cloud with CTI, Knowledge Base, and FSM (optional).

Required Skills & Experience :

- 3 to 4 years of hands-on experience in SAP C4C Sales Cloud or Service Cloud.
- Strong knowledge of C4C configuration, workflows, UI adaptations & reporting.

Technical experience with

a. ABSL b. PDI SDK c. OData/SOAP services d. Custom BOs and scripting

- Good understanding of integration concepts (IDoc, API, middleware).
- Working knowledge of SAP CPI is a solid advantage.
- Good understanding of Service Cloud processes (tickets, SLAs).
- Strong troubleshooting skills and ability to work independently.
- Excellent communication and documentation skills.

Preferred Qualifications

- SAP C4C Certification (Functional or Technical)
- Basic knowledge of S/4HANA Sales/Service processes
- Experience in Agile methodology

Role Expectations :

- Collaborate with cross-functional teams and business stakeholders.
- Participate in requirement gathering workshops, solution design, and UAT.
- Provide L2/L3 production support for C4C & integration issues.
- Prepare functional/technical documents and integration mappings.
- Ensure timely delivery of enhancements and support tasks.

📌 SAPC Techno-Functional Consultant (India)
🏢 Hirezy.ai
📍 India