Job Summary

We are looking for an experienced and performance driven telesales team leader to lead, coach and manage telesales team in Delhi, India. The ideal candidate will play a key role in driving sales within our Insurance product vertical, improving conversion rates and ensuring consistent improvement of the team and high quality customer experience, while identifying lead funnels opportunities for process optimisation.

Responsibilities

- Lead and manage a telesales team based in Delhi NCR, to consistently deliver and exceed sales targets and KPIs.

- Monitor daily performance, call metrics and assigned KPIs.

- Monitor calls and provide real time feedback to maintain performance of the team.

- Provide daily and weekly performance feedback and 1:1 to support the team members.

- Encourage team to meet and exceed their targets through contests, incentives and positive reinforcement.

- Handle escalations and support team with complex queries and sales objections.

- Prepare and share performance reports - daily, weekly and monthly with insights and suggestion with the stakeholders.

- Assist in recruiting, training and onboarding new team members.

- Collaborate with cross functional teams to close the feedback and engage for new requests (Campaigns, Product, Business Intelligence and Support).

- Ensure that the team is meeting the compliance requirements (Scripts, Regulations and Quality Standards).

- Stay ahead with competitor analysis.

Requirements





- Minimum 3 years of experience as a Team Leader or a Team Manager managing Telesales Team for international clients (UK and Fintech/Banking experience would be a plus).

- Strong knowledge of outbound sales techniques, objection handling and data analysis.

- Excellent communication, interpersonal, sales and coaching skills.

- Result oriented with a strong track record of meeting and exceeding sales targets.

- Familiarity with CRMs, dialers and call monitoring tools.

- Ability to work in dynamic, fast-paced and target driven environment.

- Self starter and highly motivated.

- Experience with Insurance is considered an advantage.

Key Performance Indicators

- Daily/Monthly Sales Target

- Call Quality Score

- Conversion Rates

- Call Metrics (AHT, ATT, Occupancy)

- Attendance and Adherence

- Agent Retention and engagement

What you will get in return

- Market-competitive salary

- Self Family Health Insurance

- Term Life Insurance

- OPD Benefits

- Mental wellbeing through Plumm

- Learning Development Budget

- WFH Setup allowance

- 24 days Annual leaves

- Family Friendly Leaves

- WOO policy allows remote work for up to 90 days a year

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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