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The Customer Service/Sales Executive is responsible for interacting with customers to provide assistance, handle queries, and promote the company's products/services. The role involves both customer support and sales tasks, working in a dynamic environment on a six-day rotational shift basis. The position offers competitive compensation, including a salary package ranging from ₹28k to ₹35k CTC, along with meal benefits, daily conveyance allowances, and attractive incentives for performance.

Freshers are welcome to apply, while experienced candidates in sales or health insurance sales are preferred.

Customer Support Responsibilities:

Address customer inquiries and concerns via phone, email, or chat.

Provide solutions to customer issues in a timely and professional manner.

Ensure customer satisfaction by offering quick and accurate responses to all queries.

Maintain a positive attitude while dealing with customer complaints or feedback.

Sales Responsibilities

Promote and sell the company’s products or services to both current and existing customers.

Engage in sales discussions, explaining the benefits and features of the product/service.

Meet daily, weekly, and monthly sales targets.

For candidates with health insurance sales experience, focus on specific product lines related to insurance.

Incentives and Performance

Eligible for incentives of ₹40,000+ …Strive to exceed the company’s set performance metrics in both customer satisfaction and sales output.

Administrative Duties





Accurately maintain and update customer records after each interaction.

Process customer transactions, ensuring accuracy in recording and closing of sales.

Follow up with customers as needed to ensure they are satisfied and to encourage repeat business.

Collaboration and Teamwork

Work in coordination with the sales and customer service teams to ensure the best possible customer experience.

Participate in team meetings and training to stay informed about new products, services, and customer service best practices.

Shift and Location

Work on a six-day workweek schedule with 9-hour rotational shifts, ensuring flexibility for day and night shifts.

Located at the Corporate Office (Lab).

Benefits

Meal benefits including breakfast and dinner during shifts.

₹100 daily conveyance allowance.

Additional benefits such as Provident Fund (PF), Employee State Insurance (ESI), and medical benefits.

Eligibility Criteria

Qualification: Open to candidates from any educational background.

Experience: Freshers are welcome, but preference will be given to experienced candidates, especially those with sales experience or experience in health insurance.

Skills Required

Strong verbal and written communication skills.

Ability to handle customer queries professionally and efficiently.

Sales aptitude with the ability to meet and exceed targets.

Designation

Sales executive

Key Skills

Customer SupportEffective communicationSales Ability

Industry

Healthcare

Functional Area

Hospitals and Health Care

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

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