Role Objective To coordinate international customer orders, manage order processing and logistics, maintain accurate records and provide timely operational updates to the supervisor.

- Receive customer orders, verify product specifications, quantities and delivery requirements, and maintain accurate order records.

- Coordinate order confirmation and processing with the relevant internal teams.

- Arrange dispatches with warehouses and logistics providers, track shipments and follow up on delivery.

- Communicate professionally with overseas customers regarding orders, availability and delivery updates.

- Monitor pending orders, resolve routine coordination issues and escalate discrepancies promptly.

- Prepare order summaries, maintain operational records and submit regular reports to the supervisor.

Special Knowledge and Key Requirements

- Excellent spoken and written English is essential, particularly for overseas customer communication.

- Strong computer proficiency, especially Microsoft Excel, Word, PowerPoint and skilled email correspondence.





- Understanding of sales-order processing, logistics coordination and delivery documentation.

- Strong numerical accuracy, attention to detail, follow-up and organisational skills.

- Ability to handle business information confidentially and take ownership of tasks through completion.

Experience in rugs, carpets, home furnishings or international order coordination is preferred.

Key Performance Indicators

- Record and verify all new orders within one working day.

- Maintain complete and accurate order details and documentation.

- Complete order-processing and dispatch actions within agreed timelines.

- Respond to customer enquiries within two business hours during the assigned shift.

- Track active shipments and promptly escalate delays or discrepancies.

- Update order records daily and submit scheduled reports on time.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Sales and Operations Executive (Panipat)
🏢 SPN RUGS
📍 Panipat