Sales & Customer Service Executive Job Summary:

Responsible for driving sales, handling customer inquiries, maintaining client relationships, and ensuring excellent customer service and after-sales support.

Key Responsibilities:

- Handle customer calls, emails, inquiries, complaints, and follow-ups.
- Identify customer needs and recommend suitable products/services.
- Generate leads, conduct regular follow-ups, and convert prospects into customers.
- Achieve monthly sales and customer-service targets.
- Prepare quotations, orders, invoices, and sales reports.
- Maintain accurate customer and sales records/CRM data.
- Build and maintain strong relationships with existing and potential customers.
- Coordinate with internal teams for orders, deliveries, payments, and service issues.
- Resolve customer complaints promptly and professionally.
- Follow up on pending payments and outstanding customer requirements.
- Identify opportunities for repeat sales, upselling,



and cross-selling.
- Maintain good knowledge of company products, services, pricing, and offers.
- Collect customer feedback and report important issues to management.
- Maintain confidentiality of customer and company information.

Required Skills & Qualifications:

- Graduate or equivalent qualification preferred.
- Good communication, interpersonal, sales, and negotiation skills.
- Customer-focused, confident, proactive, and target-oriented.
- Strong follow-up, problem-solving, and time-management skills.
- Basic knowledge of MS Office, email, and CRM software.
- Ability to work independently and as part of a team.
- Prior experience in sales/customer service is preferred; freshers may also apply.

Additional Details:

- Job Type: Full time
- Location: Patna (On-site)

📌 Sales and Customer service executive (Patna)
🏢 Bizfylr
📍 Patna