Role & responsibilities

Key Responsibilities

- Handle assigned leads (inbound enquiries and outbound calling data) and guide them through the complete sales funnel enquiry, follow-up, closure.
- Achieve daily, weekly, and monthly enrolment/revenue targets as set by the Team Lead.
- Counsel prospective learners on the app's features, course structure (spoken English, grammar, vocabulary, fluency modules),live class sessions, and pricing plans.
- Maintain 100% accurate and updated lead records in the CRM Status, follow-ups, conversions, and payments collected.
- Handle pricing objections and negotiate within approved discount limits; assist learners with the payment process on the app.
- Ensure timely, consistent follow-up with warm leads through calls, WhatsApp, and app notifications to minimize drop-offs.
- Build rapport with enrolled learners in the initial stage to ensure onboarding completion and reduce early cancellations/refund requests.
- Participate actively in daily huddles, call audits, and performance review sessions conducted by the Team Lead.
- Coordinate with the marketing team on lead quality feedback, campaign response, and messaging that resonates with target learners.
- Escalate unresolved learner concerns (technical, billing, content-related) to the Team Lead or relevant support team promptly.




- Stay updated on competitor English-learning apps and platforms to sharpen pitch and handle comparison-based objections confidently.

Preferred candidate profile

- Bachelor's degree in any discipline (mandatory).
- 3- 4 years of experience in inside sales/tele-sales, preferably in EdTech, e-learning, or app-based subscription products
- Comfortable with high-volume calling and working with CRM/dialer tools.
- Working knowledge of MS Excel/Google Sheets for tracking and reporting.
- Fluent in Hindi and English (this is critical, since the role involves selling an English-learning product the candidate must be a solid communicator and a credible example of English proficiency to prospects); knowledge of additional regional languages is an advantage.
- Excellent phone/video presence, active listening, and persuasion skills.
- Comfortable navigating and demonstrating a mobile app confidently to non-tech-savvy users.
- Target-driven, resilient, and comfortable with a fast-paced, KPI-driven inside-sales environment.
- Knowledge of Digital marketing , SEO and Meta Ads will add additional benefits .

Key Skills:

- Tele-consultative selling / inside sales
- CRM and lead pipeline management
- App demo and objection handling

- Closing and negotiation
- WhatsApp/digital follow-up etiquette

📌 Sales And Business Development Officer (Noida)
🏢 Ambition Guru
📍 Noida