Role & responsibilities
Job Objective & Key Result Areas
- Build healthy relationship with hotel owners
- Deliver positive hotel owner and customer experience
- Act as a point of contact for hotel owners for operations support & escalations
- Help hotel owners to manage their portfolio network, improve revenue performance, solve issues, retain them, drive customer experience
- Handle hotel owner and customer escalations
Key Performance Indicators
- Ensuring occupancy (URNs) month on month
- Pay at Hotel (PAH) realization
- Ensuring daily availability of Sellable rooms (DSRN)
Preferred candidate profile
- 2 years of relevant experience in operations handling, key accounts handling
- Analytical Skills
- Prior experience in managing cross-functional operations and customer escalation
- Demonstrate high ethical value
📌 Revenue Lead (Hyderabad)
🏢 OYO
📍 Hyderabad