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Join the Boots2suits Consultancy team as a Full Time Retail Head on Erekrut, specializing in Retail Head in the Retail industry. We are seeking talented individuals with a passion for Sales & Marketing and educational qualifications ranging from 7-10 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Role: Retail Head

Location: Kolkata, India | Full-time | On-site

Max Budget: INR 12 LPA

Experience: 7 - 12 Years

Preferance: Male Candidates Only

Role Overview:

Own the end-to-end retail P&L; and in-store experience. You will drive revenue, profitability, clienteling, and brand standards across existing stores, recent openings, exhibitions/pop-ups, and shop-in-shops—while tightly integrating merchandising, CRM, and marketing.

Key Responsibilities

- Strategy & P&L;: Deliver sales, gross margin, and store contribution targets; build monthly/quarterly AOPs and OTB. Plan network expansion (SIS/pop-ups), feasibility, and launch playbooks.
- Store Operations & Experience: Standardize SOPs: appointment booking flow, bridal trials, alterations/TATs, after-sales, exchanges. Ensure daily excellence on conversion, ATV, UPT, appointment–to–sale, and service SLAs.
- Clientele & CRM: Build a high-touch clientele engine: VIP lists, wedding planners, stylists, concierge services, post-purchase care. Own CRM stack (journeys, WhatsApp/email, cohorts, repeat rate, RFM), and client data hygiene.
- Merchandising & Inventory: Translate design calendar to retail: assortment curation by store, size depth, colourways, occasion capsules. Manage OTB,



allocation/replenishment, sell-through, aging, markdowns; target healthy inventory turns and days of cover.
- People & Training: Hire, coach, and performance-manage team and stylists; design incentives linked to KPIs. Run a "Luxury Selling & Bridal Advisory" academy: etiquette, fittings, cross-sell, objection handling.
- Must-Have Experience: 7–12 years in premium/luxury fashion retail; ≥3 years leading multi-store P&L.; Proven success in appointment-led selling (bridal/couture/occasion wear preferred). Strong merchandising/OTB skills and CRM/clientele expertise. Fluent in English + Hindi; comfort with POS/ERP/Excel/Google Sheets; willingness to travel
- Nice to Have: Network with stylists, wedding planners, and luxury concierges. Experience in trunk show, luxury collaboration and running exhibitions/trunk shows. Fashion/Retail Management degree or equivalent.

Designation

Retail Head

Key Skills

After-Sales & Service ExcellenceAOP (Annual Operating Plan) PlanningAppointment-Led SellingAssortment PlanningBrand Standards ImplementationBridal & Couture Retail ExpertiseCRM StrategyCross-Selling & Up-SellingCustomer Lifecycle ManagementExhibition & Trunk Show ManagementIncentive Program DesignInventory Allocation & ReplenishmentInventory Turnover ManagementLuxury Customer Experience ManagementLuxury Retail ManagementMarket Feasibility AnalysisMerchandising StrategyMulti-Store Operations ManagementObjection HandlingOTB (Open-to-Buy) Management

Industry

Retail

Functional Area

Sales & Marketing

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

📌 Retail Head (Delhi)
🏢 Boots2suits Consultancy
📍 Delhi