– Restaurant General Manager – Coffee Industry

Position: Restaurant General Manager

Industry: Coffee / Café / QSR

Experience: 5–8 Years

Job Type: Full-Time

Department: Operations

Job Summary

We are looking for an experienced and result-oriented Restaurant General Manager to oversee the complete operations of our coffee shop/café. The candidate will be responsible for sales, profitability, team management, customer experience, inventory, food quality, and overall operational excellence.

Key Responsibilities

- Manage the complete day-to-day operations of the café/restaurant.
- Lead, train, and motivate the outlet management and operations team.
- Set and achieve sales, revenue, profitability, and customer satisfaction targets.
- Monitor daily sales, average order value, footfall, and conversion.
- Ensure excellent customer service and handle escalated customer complaints.
- Maintain consistent quality of coffee, beverages, food, and service.
- Ensure compliance with recipes, portion control, presentation, and product standards.
- Monitor inventory, stock levels, wastage, food cost, and beverage cost.
- Ensure proper FIFO/FEFO practices and minimize product wastage.
- Manage vendor coordination, procurement, and timely availability of materials.
- Monitor staff attendance, grooming, discipline, productivity, and performance.
- Define and monitor KPI/KRA for outlet and team members.
- Conduct regular performance reviews and provide coaching and training.
- Ensure compliance with food safety, hygiene, health, and safety standards.
- Monitor cash handling, POS operations, discounts, refunds, and daily closing.
- Analyse operational reports and identify areas for improvement.




- Coordinate with Marketing, HR, Finance, Procurement, and Supply Chain teams.
- Plan and execute promotional campaigns, current product launches, and seasonal activities.
- Ensure smooth operations during peak hours, weekends, and special events.
- Prepare and present daily, weekly, and monthly business performance reports to management.
- Implement SOPs and continuously improve operational processes.

Required Skills
- 5–8 years of experience in Restaurant / Café / Coffee Shop / QSR / Food & Beverage Operations.
- Experience managing a high-volume café or restaurant operation preferred.
- Strong leadership and team-management skills.
- Strong understanding of sales, P&L;, food cost, beverage cost, inventory, and wastage control.
- Good knowledge of KPI/KRA and performance management.
- Excellent customer-service and problem-solving skills.
- Strong communication and interpersonal skills.
- Good knowledge of POS, MS Excel, and restaurant management systems.
- Ability to analyse sales and operational data.
- Ability to work in a fast-paced environment and manage multiple outlets/teams when required.

Qualification Graduate / Diploma in Hotel Management, Hospitality, Business Management, or a related field.

Key Competencies

Café Operations | Restaurant Management | Coffee Operations | Team Leadership | Sales & Revenue | P&L; Management | Inventory Control | Food & Beverage Cost | Customer Experience | KPI/KRA | Staff Training | Vendor Management | Food Safety & Hygiene

Salary: As per company standards and candidate experience.

Pay: ₹30,000.00 - ₹42,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Restaurant General Manager ( Coffee Industry ) (Chembur)
🏢 Team HR
📍 Chembur