Company Description Shivalik Valley Resorts is part of Shivalik Hospitality, a growing chain of resorts, hotels, motels, and cottages in key tourist and pilgrimage destinations. The group has a solid presence in Sonprayag, the gateway to Kedarnath in Uttarakhand, and in Manali, Himachal Pradesh.

Shivalik Valley

Resorts focuses on providing comfortable stays and reliable services to travelers visiting these scenic and spiritual locations. Team members join a hospitality environment that values guest satisfaction, operational efficiency, and professional conduct. Working here offers exposure to diverse guests and the chance to grow within a multi-location hospitality brand.

Role Description The Reservations Specialist role is a full-time position in a hybrid setup, based in Manali with some work-from-home flexibility.

Responsibilities include managing room bookings across the resort portfolio, handling reservation inquiries via phone, email, and online platforms, and ensuring accurate entry of booking details into reservation systems. The role involves coordinating with front office and operations teams to confirm availability, special requests, and group bookings, while maintaining up-to-date records and reports.

The Reservations

Specialist will provide courteous and timely customer service, respond to guest queries, and assist in upselling room categories and packages to maximize revenue.



The role also supports basic training for colleagues on reservation processes and standards, and follows company policies related to payments, cancellations, and modifications.

Qualifications

- Candidates should possess strong Reservation and booking management skills, including accurate data entry and familiarity with hotel reservation systems.
- Candidates should possess clear and professional Communication skills, both verbal and written, to handle guest interactions and internal coordination.
- Candidates should possess solid Customer Service abilities, with a focus on responsiveness, problem-solving, and maintaining a guest-centric approach.
- Candidates should possess basic to intermediate Sales skills, including upselling rooms, packages, and add-on services to support revenue goals.
- Candidates should possess Training and knowledge-sharing skills to help onboard new team members and support adherence to reservation procedures.
- Relevant experience in hotels or resorts, particularly in front office or reservations, is preferred.
- Comfort with computer applications, email, and online booking channels is required; experience with property management systems is an advantage.

- Ability to work in a hybrid environment, manage time effectively, and maintain accuracy under peak booking periods.
- Minimum educational qualification of a high school diploma; a certificate or degree in hospitality or tourism management is an added benefit.

📌 Reservations Specialist (Uttarakhand)
🏢 Shivalik Valley Resorts - India
📍 Uttarakhand