Responsibilities

Essential Duties and Responsibilities:

- Provide remote assistance and training to end users in the operation of AV systems

- Perform routine monitoring sweeps and service on AV systems

- Assist with AV tech support of planned VIP events and other meetings

- Resolve issues related to: Crestron, Logitech, Microsoft Teams rooms, AMX, Biamp, Shure and other AV/VC technologies

- Perform support tasks in a timely and quality conscious manner

- Collaborate with internal/external teams in a skilled manner that reflects the values of AVI-SPL

- Setup and troubleshoot various audio/video/presentation systems

- Other duties assigned as needed

Skills and Abilities:

- Effective communication and interaction with employees, clients and colleagues and the ability to work effectively with all levels of the organization

- Ability to test equipment and perform basic troubleshooting





- Ability to work and think independently and ensure meeting deadlines

- Basic computer knowledge

- Ability to balance multiple tasks with changing priorities

- Strong organizational skills and excellent attention to detail

- Excellent communication and interpersonal skills both verbal and written

- Demonstrated customer service focus and client communication skills

Education and/or Experience:

- Minimum high school diploma or equivalent

- Demonstrated working knowledge of AV practices and procedures

- Videoconferencing experience including operation call set-up and equipment

- Experience and knowledge of web conferencing tools such as MS Teams, Zoom, WebEx, and Cisco meeting place a plus

📌 Rep, Technical Support (Gurugram)
🏢 Avispl
📍 Gurugram