Company Description TradeIndia.com – Infocom Network Private Limited operates India’s largest B2B marketplace, connecting buyers and sellers across global markets. With over 11 million registered users, the platform empowers manufacturers, exporters, importers, and service providers by promoting their offerings to a worldwide audience.

TradeIndia provides value-added services that simplify direct contact between buyers and Indian sellers, enabling efficient sourcing of diverse products and services. The marketplace features comprehensive, regularly updated listings and detailed product information from both Indian and international suppliers. As a one-stop platform for global trade, TradeIndia supports businesses of all sizes in expanding their reach and building long-term commercial relationships.

Role Description The Relationship Manager is a full time, on-site role based in the Kolkata metropolitan area, focused on managing and growing business relationships with existing and prospective clients on the TradeIndia platform. In this role, the individual will engage with clients through calls, meetings, and presentations to understand their business needs, recommend suitable services, and ensure effective use of TradeIndia’s offerings.

Daily responsibilities include onboarding new clients, providing product demonstrations, addressing service-related queries, and coordinating with internal teams to resolve issues promptly.

The Relationship

Manager will track account performance, follow up on renewals,



and identify upselling and cross-selling opportunities to drive customer satisfaction and revenue growth. The role also involves maintaining accurate records in CRM systems, preparing periodic reports, and contributing feedback to improve products and processes.

Qualifications

- Client relationship management and customer service skills, with the ability to build trust, handle objections, and maintain long-term partnerships.
- Sales, business development, and negotiation skills, including experience in achieving targets and identifying upselling and cross-selling opportunities.
- Strong communication and interpersonal skills, with proficiency in spoken and written English; knowledge of local languages in Kolkata is an advantage.
- Basic understanding of online marketplaces, digital platforms, and B2B trade processes, with the ability to explain product features clearly.
- Organizational and time-management skills to handle multiple accounts, follow up consistently, and maintain accurate documentation and CRM records.
- Ability to work on-site in the Kolkata metropolitan area, collaborate with cross-functional teams, and adapt in a fast-paced environment.
- Bachelor’s degree in Business, Marketing, Commerce, or a related field; relevant experience in B2B, e-commerce, or service-based industries is preferred.
- Proficiency in basic computer applications (MS Office, email, online tools) and comfort working with reporting dashboards and client databases.

📌 Relationship Manager (Kolkata Metropolitan Area)
🏢 Tradeindia.com - Infocom Network Private
📍 Kolkata Metropolitan Area