- Post-Booking & Customer Communication

Manage all post-sale activities once the booking is completed.

Communicate with customers within defined TAT for current bookings.

Share, explain, and guide customers on TDS-related information and compliance.

Follow up for completion of pending KYC documentation.

Track and follow up on pending booking amounts, including spill-over cases to subsequent months.

- Agreement & Registration Management

Coordinate registration of sale agreements and/or conveyance deeds as per defined TAT.

Track agreement lifecycle from query generation to registration completion.

Follow up with customers for receipt of duly signed sale agreement copies.

Explain key clauses and aspects of the sale agreement to customers.

Resolve legal and documentation-related queries pertaining to sale agreements.

Ensure realization of signed agreements within stipulated timelines.

- Client Handling & Project Coordination

Act as the single point of contact for customers post-booking.

Keep customers informed about project progress and work status.

Handle project-related queries and ensure timely and accurate updates.





Liaise with internal departments (Legal, Architectural, MEP, Sales, etc.) to resolve customer concerns.

Ensure coordination across teams for seamless customer experience.

- Payment Operations & Collections

Conduct regular payment follow-ups and send reminders to customers.

Issue interest letters in cases of delayed or non-receipt of payments.

Monitor and track collections against set targets.

Maintain accurate records of payments received and outstanding amounts.

- MIS & Reporting

Prepare and share monthly MIS reports related to post-sales activities.

Track TAT adherence, documentation status, collections, and customer queries.

Provide updates to management on critical issues and escalations.

- Query Resolution & Complaint Management

Resolve customer queries and service requests received via email or other communication channels.

Address and close customer complaints within defined TAT.

Ensure timely escalation of unresolved issues and follow-up until closure.

📌 Relationship Manager (Kolkata)
🏢 P S Group Realty
📍 Kolkata