We are looking for a Customer Success Executive – Collection & Recovery to join our Escalation & Recovery Team.

The ideal candidate should have strong experience in collections, recovery, payment follow-ups, dispute resolution and field recovery, with the ability to directly meet customers and negotiate payment closures.

Key Responsibilities

Handle customer payment-related escalations and recovery cases Conduct regular field visits for payment recovery, resolution & negotiation Follow up with customers for pending/outstanding payments Negotiate and facilitate mutually acceptable payment solutions Handle disputes and escalations professionally Coordinate with CRM,



Finance and other internal teams for resolution Maintain accurate records of collection activities and case status Build professional customer relationships throughout the recovery process What We're Looking For:

3+ years of experience in Collections / Recovery / Field Recovery / Escalation Handling

Strong experience in field collections and customer visits

Excellent communication & negotiation skills

Experience handling payment disputes and difficult customers

Valuable coordination and documentation skills

Real Estate / Prop Tech / BFSI / NBFC / Financial Services experience preferred

Interested candidates can share their CV at hr@

📌 Recovery Officer (Uttar Pradesh)
🏢 HouseEazy
📍 Uttar Pradesh