Patient Reception &

- Registration

- Welcome patients and attendants courteously.

- Register new and existing patients accurately.

- Collect and verify patient details, ID proof, contact number, and other required information.

- Create/update patient records in the hospital software.

- Issue OPD registration/token numbers and guide patients to the concerned department.

- Maintain patient confidentiality at all times.

Appointment Management

- Schedule, confirm, reschedule, and cancel doctor appointments.

- Maintain daily doctor appointment schedules.

- Coordinate with doctors and departments regarding appointment timings.

- Inform patients about delays or changes in doctor availability.

Billing &

- Cash Handling

- Generate registration, consultation, procedure, and other applicable bills.

- Collect payments through cash, card, UPI, or other approved methods.

- Issue receipts for all payments.

- Maintain accurate cash collection records and hand over collections as per hospital procedure.

- Coordinate with the cashier/accounts department regarding billing discrepancies.

Patient Guidance &

- Coordination

- Direct patients to OPD, laboratory, pharmacy, X-ray, scan, physiotherapy, wards, billing, insurance, etc.

- Explain hospital services and general procedures to patients.

- Coordinate with nursing, laboratory, pharmacy, insurance, and other departments.

- Assist patients and attendants with basic enquiries. Insurance &
- TPA Support

- Guide patients regarding insurance/TPA procedures.

- Collect required documents and forward them to the insurance department.

- Coordinate for cashless admission/approval when applicable.

- Ensure required patient information is entered correctly in the hospital software.

Telephone &

- Communication

- Attend incoming telephone calls professionally.

- Transfer calls to the appropriate department/person.





- Record important messages and communicate them promptly.

- Handle patient enquiries in a polite and professional manner.

Records &

- Documentation

- Maintain registration, appointment, admission, discharge, referral, and other reception records as applicable.

- Ensure accurate data entry in hospital software.

- Maintain daily reception reports.

- File and safeguard documents according to hospital policy.

Patient Service &

- Complaint Handling

- Maintain a polite, helpful, and professional attitude.

- Listen to patient concerns and direct complaints to the appropriate authority.

- Avoid arguments or confrontations with patients and attendants.

- Escalate serious complaints immediately to the Reception In-charge/Administration.

NABH &

- Hospital Procedures

- Follow hospital SOPs, infection-control instructions, patient-safety requirements, and applicable NABH procedures.

- Maintain confidentiality of patient information.

- Follow proper identification and registration procedures.

- Participate in hospital training, meetings, audits, and emergency drills.

Shift &

- Handover Responsibilities

- Report for duty on time and maintain proper attendance.

- Complete assigned duties before leaving the shift.

- Provide proper handover to the next receptionist.

- Report pending appointments, billing issues, complaints, key messages, and other matters during handover.

- Maintain cleanliness and proper arrangement of the reception area.

Key Skills Required

- Good communication and interpersonal skills

- Basic computer and hospital software knowledge

- Good Tamil and English communication

- Basic billing/cash-handling knowledge

- Patient-friendly approach

- Ability to work in shifts

- Good coordination and teamwork

- Professional appearance and behaviour

- Ability to handle emergency situations calmly

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits

- Paid sick time

- Provident Fund

Work Location: In person

📌 Receptionist (Madurai)
🏢 TAJ HOSPITAL
📍 Madurai