Key Responsibilities

- Greet and assist patients, visitors, and attendants in a courteous and skilled manner.

- Register new and existing patients and collect required information and documents.

- Schedule, reschedule, and confirm appointments with doctors and departments.

- Answer telephone calls, emails, and patient inquiries promptly.

- Provide information regarding hospital services, departments, doctors, timings, and procedures.

- Maintain accurate patient records and front-desk documentation.

- Coordinate with doctors, nurses, billing staff, laboratories, and other hospital departments.

- Handle patient check-in and check-out procedures.

- Assist patients with billing, insurance, and payment-related queries when required.

- Manage incoming and outgoing correspondence and maintain office records.

- Maintain patient confidentiality and follow hospital policies and procedures.





- Handle complaints and concerns professionally and escalate them to the appropriate department.

- Ensure the reception area is clean, organized, and welcoming.

- Perform other administrative and front-office duties as assigned.

Required Qualifications

- Graduate or 12th pass; a degree/diploma in Hospital Administration or a related field is an advantage.

- Previous experience in a hospital, clinic, healthcare facility, or front-office role is preferred.

- Good communication and interpersonal skills.

- Basic computer knowledge, including MS Office and hospital management software.

- Good English and local-language communication skills.

- Ability to remain calm, polite, and professional in a busy healthcare environment.

📌 Receptionist (Lucknow)
🏢 Saraswati Hospital u0026 Research Center Lucknow
📍 Lucknow