Role & responsibilities

Required Skills

- Assist with staff support calls, regarding emails, chats, scheduling, and tickets.
- Basic end-user support for technical issues.
- Working with the IT staff to perform computer builds & installation.
- Assist in the maintenance of IT standards and documentation.
- computers and software.
- Install and configure Firm-Standard Images on Desktops and Laptops
- MacBooks and Chromebooks
- Provide PC Hardware and Software deployment and Support
- Activities include technical requests, configuration, deployment and technical support of all standard Hardware/Software applications.
- Support and Tracking of computer builds and security control softwares as per project standards.
- Provide Printers configuration and support.
- Follow direction of immediate supervisors or Managers to implement recent technology.
- Provide after hours emergency support on a rotational basis as per the business requirements.




- Maintain ownership for problem resolution

Qualifications and experience :
- Basic technical skills knowledge

- Organizational skills
- Self-initiative

- Fast learner
- Knowledge and experience of using Google workspace.
- Ability to prioritize tasks to ensure minimum disruption to the business
- Excellent customer service skills.
- Excellent communication skills both written and verbal
- Team player.
- Ability to meet deadlines in a fast paced environment.
- Maintain confidentiality of sensitive and privileged information.
- Physical ability with moving computers, printers and other I.T. equipment
- Working knowledge of Remote Desktop Support activities
- Skills related to the Windows 11, MACBook, Chromebook and Printers configuration and support.

Preferred candidate profile

📌 RDS MAC OS (7-10 Years) (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru