Qualtrics CX Consultant – DLTJP00060933

Deloitte payroll artech(contract basis job)

JP ID: DLTJP00060933

Experience: 3–5+ Years

Max Bill Rate: 25 LPA

Work Model: Hybrid

Location: All USI Locations – Hyderabad, Bangalore, Mumbai, Pune, Kolkata, Chennai, Gurgaon

Profile Type: Offline Profiles will not be considered

* Minimum 3+ years of experience on Qualtrics, with robust expertise in Customer Experience (CX) and Experience Management (XM) programs.

- Develop strategic partnerships with clients and drive CX strategies through Qualtrics solutions.
- Deliver actionable insights through Qualtrics dashboards, workflows, and advanced analytics.
- Support and mentor the team to maintain quality delivery across projects.
- Stay current with CX/EX domains, Qualtrics product enhancements, XM modules, and VOC capabilities.
- Own technology paths and integrations with Qualtrics and other CX/EX tools, including CRM systems such as Salesforce, HR platforms, and APIs.
- Apply best practices in survey design, sampling methodology, naming conventions, questionnaire development, analysis planning, and insight generation.
- Hands-on experience with Qualtrics capabilities including:
- CX and EX modules
- Text Analytics and Natural Language Processing
- Predictive Intelligence and Driver Analysis
- Digital intercepts and conversational feedback
- Advanced dashboards and role-based reporting




- Action planning and closed-loop feedback workflows
- Collaborate with technical specialists to design and deliver XM programs using Qualtrics integrations and automation.
- Provide insights on analytical techniques, data interpretation, and actionable recommendations.
- Synthesize primary, secondary, and client-system data sources to deliver research-driven insights through Qualtrics.
- Understanding of JavaScript and API integrations for advanced Qualtrics customization.
- Experience with CRM integrations, especially Salesforce (SFDC), and other enterprise systems connected to Qualtrics.
- Familiarity with employee lifecycle programs and customer journey mapping within Qualtrics XM.
- Hands-on Program Management experience is preferred.

Mandatory / Key Skills

* Qualtrics
- Customer Experience (CX)
- Experience Management (XM)
- CX/EX Modules
- Qualtrics Dashboards & Workflows
- Advanced Analytics
- Text Analytics / NLP
- Predictive Intelligence / Driver Analysis
- Digital Intercepts / Conversational Feedback
- Action Planning / Closed-Loop Feedback
- JavaScript
- API Integrations
- CRM Integrations / Salesforce (SFDC)

Note: Requirement to be worked on only when shared in FG. Offline profiles will not be considered.

Pay: Up to ₹2,500,000.00 per year

Work Location: In person

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