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Join the Jindal Fine Industries team as a Full Time Quality Management on Erekrut, specializing in Quality Management in the E-Commerce industry. We are seeking talented individuals with a passion for Quality & Testing and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Job Title: Quality Manager – E-commerce / D2C (Baby & Toys) – Kidsmate

Location: Ludhiana

Salary: Up to ₹4,80,000 per annum (based on experience & skills)

Industry Type: Toys & Baby

Role Summary

We are looking for a Quality Manager who will take complete ownership of product quality, customer feedback, and issue resolution across our D2C and online marketplaces.

The ideal person is hands-on, detail-oriented, and has experience in baby products / kids toys / infant care categories.

Key Responsibilities

1) Customer Review & Feedback Monitoring

- Daily track reviews/ratings
- Identify repeated complaints like:
- Breakage, missing parts, smell, colour mismatch, size issues, packaging damage, safety concerns

2) Quality Issue Investigation + Root Cause

- Do sampling checks from stock
- Coordinate with production/vendor to fix recurring quality gaps
- Make CAPA (Corrective & Preventive Action) plan and track closure

3) Resolution & Closure (Super Important)

- Handle online escalations and coordinate with:
- Customer support / operations / warehouse / suppliers
- Ensure:
- Replacement/refund cases are closed smoothly




- Defect stock is blocked/isolated immediately

4) Vendor & Incoming Quality Checks

- Incoming inspection checklist
- Packaging/printing/label accuracy checks
- Ensure products meet baby safety and durability standards

5) Reporting & Dashboards

- Weekly report on:
- Top 5 recurring issues
- Return reasons trend
- Review rating improvement plan
- Vendor performance & defect %

Required Skills / Experience

- 2–5 years’ experience in Quality / Product category management (preferably)
- Must have experience in Baby / Infant products / Toys / Kids essentials

Robust knowledge of:

- returns/complaints reasons
- quality checkpoints + batch checking
- packaging correctness & safety basics
- Comfortable working with Excel/Google Sheets
- Good communication for coordination with support + vendors

Preferred

- Experience handling marketplace quality complaints (Amazon/Flipkart cases)
- Knowledge of toy safety basics / choking hazard awareness
- Experience with vendor audits / inspection process

Industry

- Spectator Sports

Designation

Quality Management

Key Skills

Batch SamplingChoking Hazard & Infant Safety AwarenessComplaint HandlingConsumer Experience OptimizationContinuous ImprovementCorrective & Preventive Action (CAPA)Cross-Functional CoordinationCustomer Feedback AnalysisD2C OperationsData Analysis and Reporting

Industry

E-Commerce

Functional Area

Quality & Testing

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

📌 Quality Management (Punjab)
🏢 Jindal Fine Industries
📍 Punjab