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Join the 7sky business solution team as a Full Time Quality Analyst – Team Leader on Erekrut, specializing in Quality Analyst – Team Leader in the HR Services industry. We are seeking talented individuals with a passion for Quality & Testing and educational qualifications ranging from 4-6 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Roles &

Responsibilities: -

- Participates in design of call monitoring formats and quality standards.
- Provide actionable data for agent improvement.
- Coordinates and facilitates call calibration sessions for internal as well as external.
- Monitoring calls of QAS & providing them feedback on timely basis.
- Prepares and analyses quality reports for management staff review.
- Suggests training needs and developments.
- Handling quality related escalations & taking action against the same on timely basis.
- Contribute for the initial hiring and selecting process.




- Coach and guide team to think proactively and encourage them to improve on process and productivity.

DESIRED CANDIDATE PROFILE: -

- At least 2 years’ team handling experience as Quality team leader
- Candidate must be graduate - Excellent oral, written and interpersonal communication skills
- Exceptional listening and analytical skills
- Intermediate level of knowledge / expertise with PC (MS Word & MS Excel)

Designation

Quality Analyst – Team Leader

Key Skills

Analytical SkillsCommunication SkillsLeadership SkillsMicrosoft OfficeQuality Inspection

Industry

HR Services

Functional Area

Quality & Testing

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

Assessment Details

Team Leader-Warehouse Operations Quiz

30 Minutes

📌 Quality Analyst – Team Leader (Bangalore Urban)
🏢 7sky Business Solution
📍 Bangalore Urban