Position: Quality AnalystProcess: CDQALocation: PuneExperience: 6 months – 1 yearQualification: Graduate / UndergraduateSalary: Up to ₹20,000 per month + IncentivesWork Mode: Work From Office / Work From HomeShift: Day ShiftWeek Off: 2 Days
Key Responsibilities
- Monitor and evaluate customer interactions for quality and compliance.
- Conduct quality audits and provide accurate feedback.
- Identify process gaps and areas for improvement.
- Prepare and maintain quality reports and audit records.
- Provide regular feedback and coaching to associates.
- Ensure adherence to company policies, quality standards, and process guidelines.
- Work closely with the operations and training teams to improve overall quality performance.
Candidate Requirements
- Graduate / Undergraduate candidates can apply.
- Minimum 6 months to 1 year of relevant experience preferred.
- Positive communication and interpersonal skills.
- Strong attention to detail and analytical skills.
- Basic knowledge of MS Office / Excel.
- Ability to work independently and meet deadlines.
- Candidates should be comfortable working in a day-shift environment.
Pay: ₹20,000.00 - ₹45,000.00 per month
Benefits
- Flexible schedule
- Provident Fund
- Work from home
Work Location: In person
📌 QUALITY ANALYST | CDQA PROCESS (Pune)
🏢 GREENEVER
📍 Pune
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