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Join Ss Consultancy as a Quality Analyst for BPO, Education, International Process. Apply now on Erekrut for this exciting chance!

- Conduct quality audits on international BPO calls in the education sector

- Analyze call recordings to ensure adherence to quality standards
- Identify training needs and areas for improvement
- Provide feedback to agents and managers on performance
- Collaborate with team members to implement quality improvement initiatives
- Report on trends and issues affecting call quality
- Work closely with internal teams to enhance customer satisfaction

- Maintain accurate documentation of audit findings and recommendations

Designation

Quality Analyst – BPO, Education, International Process

Key Skills

BPOEducationQuality Assurance

Industry

Functional Area

Recruiting and Staffing

Employment Type

Full Time

Education

No Formal Education

Job Type

Work From Office

Assessment Details

Quality Analyst – BPO Quiz

30 Minutes

📌 Quality Analyst – BPO, Education, International Process (Mumbai)
🏢 SS Consultancy
📍 Mumbai