Join the AIM Plus Staffing Solution team as a Full Time Quality Analyst on Erekrut, specializing in Quality Analyst in the HR Services industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.
We are hiring for Quality Analyst
Location: Mysore
Experience Required: 0.6+ Years
Roles and responsibilities:
Include call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent Performance in the contact centre. As the QA team monitors customer interactions, they use evaluation forms to capture insights from these interactions.
- Conduct regular audits.
- Maintain working knowledge of quality standards.
- Develop and perform quality test processes.
- Make recommendations.
- Create, review, and refine user experience documents.
Designation
Quality Analyst
Key Skills
Customer InteractionMonitoringQuality AnalystQuality AssuranceQuality Assurance / QAQuality AuditQuality AuditingQuality CheckQuality ControlQuality Control MethodQuality InspectionQuality ManagementQuality Management Systems (QMS)Quality Standards