Location: Remote, India

Experience: 2–6 years

Employment Type: Full-time

About Emitrr

Emitrr is a fast-growing SaaS company with 750+ customers, primarily in the healthcare space. We help businesses manage customer communication and automate everyday interactions through AI-powered solutions.

We’re looking for a Product Support Specialist with strong US market exposure who can take ownership of the customer experience and help us build a scalable support function.

What Will Success Look Like?

The main goal of this role is simple:

Customers should get excellent support, onboarding, and implementation without needing day-to-day involvement from the founders.

You’ll start by managing customer support and gradually take ownership of support, onboarding, implementation, and product feedback.

This is not just a ticket-solving role. We’re looking for someone who can take ownership, solve problems, and build processes from scratch.

What You’ll Own

Customer Feedback & Product

- Collect and organize customer feedback and product requests.
- Identify common customer issues and share actionable insights with Product and Engineering.
- Keep customers updated on their feedback and requests.

Support & Operations

- Own day-to-day support for our US customer base.
- Build simple and scalable support processes, SLAs, and escalation workflows.
- Identify gaps and improve the support experience.
- Ensure customer queries are handled efficiently and consistently.

Customer Onboarding & Experience

- Own customer onboarding and implementation.
- Understand customer needs and help them get value from the product.




- Build strong relationships with US-based customers and proactively address concerns.
- Identify at-risk customers and improve product adoption.

Building & Scaling

- Create support playbooks, documentation, and knowledge bases.
- Improve processes as the customer base grows.
- Help hire, train, and manage the support team as we scale.
- Work closely with Product, Engineering, and Customer Success.

Who We’re Looking For

- 2–6 years of experience in SaaS product support, customer success, customer experience, or operations.
- Strong hands-on experience working with US customers.
- Experience working directly with customers in a SaaS/product environment.
- Excellent written and verbal communication skills.
- Strong ownership and ability to work independently.
- Comfortable working in a rapid-paced and changing environment.
- Good problem-solving and customer management skills.
- Ability to build processes and bring structure to an evolving function.
- Comfortable working with Product and Engineering teams to solve customer issues.

Why Join Emitrr?

- Join a fast-growing SaaS company serving 750+ customers, primarily in healthcare.
- Work closely with a growing US customer base.
- Take ownership of an important customer-facing function.
- Work directly with leadership, Product, and Engineering.
- Help build and scale the support function from the ground up.
- Have a direct impact on customer experience and product improvements.

If you enjoy working with customers, solving problems, taking ownership, and building processes from scratch, we’d love to hear from you.

📌 Product Support Specialist (India)
🏢 Emitrr
📍 India