The Role

We are looking for an experienced Product Support Executive skilled in handling B2B product queries and complaints. Strong communication and active listening abilities, with a solution-oriented approach. Proficient in Excel, with a focus on meeting TAT requirements and ensuring timely resolution

Core Responsibilities

● Listening to our B2B Customer’s concerns and handling product related complaints or queries on TAT basis.

● Contribute ideas to resolve customer problems to improve productivity.

● Maintain and update customer documentation as needed.

● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

● Actively listen to the concerns with a Solution-oriented approach.

● Manage transactions over CRM.

Key Requirements

● 0 - 2 years of experience required in any Customer Support Process or Role i.e. preferably from a Technical Process or IT company.





● Smart Freshers good with Communication skills can apply.

● Active Listener.

● Must be proficient in any of the above mentioned languages along with English.

● TAT oriented approach.

● Valuable working knowledge with Microsoft Excel or Microsoft Suite.

● Excellent communication and interpersonal skills.

What We Offer

● A high-velocity, low-bureaucracy environment where good ideas ship the same week

● Opportunity to shape the future of unsecured lending in emerging markets

● Competitive compensation package

● Professional development and growth opportunities

● Collaborative, innovation-focused work environment

● Comprehensive health and wellness benefit

Location & Work Model

- Immediate joining possible

- Based in Gurugram, Sector 65

📌 Product Support Executive (Gurugram)
🏢 Datacultr
📍 Gurugram