Roles and Responsibilities :

- Design and deliver training programs for insurance products, processes, and sales techniques to new hires and existing employees.
- Develop and maintain training materials, including presentations, manuals, and online modules.
- Conduct regular training sessions to ensure effective knowledge transfer and skill development among participants.
- Collaborate with subject matter experts to create engaging and interactive learning experiences.
- Handling the refresher training for existing team players
- Handling the mock calls; barging live calls before/ post-handover is done to the process Head.
- Well versed in training the objection handling calls
- Interface with customers as needed.
- Conduct Need analysis and share feedback with stakeholders

Job Requirements :

- 1-3 years of experience in BPO or call center industry.




- Solid background in process training, product training, or sales training.
- Excellent communication skills with ability to train diverse groups of people.
- Ability to design effective lesson plans using various instructional methods.
- Call monitoring as per requirement.

Job Type: Full-time

Pay: ₹30,000.00 - ₹32,000.00 per month

Benefits

- Health insurance
- Provident Fund

Application Question(s):
- Are you currently located in Pune?

Education:
- Bachelor's (Preferred)

Experience:
- Process Trainer: 3 years (Required)

Language:
- English, Hindi & Marathi (Preferred)

Work Location: In person

📌 Product & Process Trainer (Pune)
🏢 Calling24o7 BPO
📍 Pune