Purpose

Capabilities, Experience & Qualification Requirements

- Product Owner for Workplace Data Services including Intranet, SharePoint, Search, Data stewardship & more as directed.
- Define & own the product vision, strategy, & multi-year roadmap
- Establish business outcomes, success metrics, & adoption targets.
- Develop & drive innovation across the services. Champion continuous improvement & maturity across the services.
- Prioritize initiatives based on NAB strategy, customer needs, business value, regulatory & risk.
- Build strong stakeholder relationships & represent Workplace in senior forums & decision-making bodies.
- Ensure compliance with organisational standards, policies, & regulatory requirements.
- Define & maintain governance frameworks, policies, standards, & controls for unstructured content.
- Act as the escalation point for critical issues, ensuring timely resolution & risk mitigation.
- Monitor analytics & continuously optimize the services based on data-driven insights
- Establish & maintain enterprise knowledge management practices. Drive content lifecycle management, review processes, archiving, retention, & ownership models.
- Promote communities of practice & knowledge-sharing culture across the organization.
- Drive the supporting squad delivery alongside the roadmap
- Drive business adoption & compliance
- Manage Data Stewardship for Workplace Technology

Essential capabilities
- Product Owner & Strategic Leadership: Ability to set direction & align local operations with global strategy.
- Technology Expertise: Strong underst&ing; of tech platforms & digital transformation: Information architecture,



governance & compliance, SharePoint Online & M365, Enterprise Search & Copilot, Data & analytics
- Problem Solving & Decision Making: Proactive approach to resolving escalations & driving results utilising, metrics, KPI’s, analytical data & trends metrics
- Change Leadership: Competence in leading change, adoption & embedding improvement culture.
- Financial Acumen: Understanding NAB investment & BAU funding controls & apply for effective delivery.
- Risk Management: Ability to identify, assess, & mitigate operational & tech risks.
- Communication Skills: Clear, persuasive communication across diverse audiences & cultures. Ability to influence & represent Workplace at senior levels.

Experience
- Leading multi-layered teams in complex environments
- Driving workplace technology & digital transformation
- Managing operational delivery across multiple streams
- Representing function in senior leadership forums
- Resolving escalations & critical operational issues
- Implementing continuous improvement & change initiatives
- Relevant technical experience

Enterprise Behaviour
- Responsible for behaving in accordance with NAB's Code of Conduct & demonstrating the Enterprise Behaviours in all customer, community & employee interactions




- Protecting NAB information & information systems is the responsibility of every employee. For your specific responsibilities refer to Use of Information & Information Systems - User Responsibilities within the Group Information Security standards

Qualification Requirements
- Tertiary qualified with a Degree in information technology or similar technology experience

Key Decisions

Key Accountabilities

- Quality of Service: Resilience, performance & controls.
- Governance: Defining, implementing & enforcing
- Innovation & technology investment: Determining, prioritising & implementing
- Strategic Leadership: Set direction for Workplace Data & ensure alignment with global strategy.
- Technology Enablement: Drive technology initiatives to deliver innovation & operational efficiency.
- Colleague: Deliver high performing, creative & intuitive services to constantly uplift the experience for colleagues across Workplace Data.

Key Stakeholder Groups

Key Performance Indicators

- Workplace Technology & Enterprise Technology
- Strategic 3rd parties – product & service vendors, SOW providers
- Architecture, security, Enterprise Data

- Business Domains
- Search accuracy: Improve search success & content discoverability by 25%
- Data Governance: Achieve & sustain 90% adoption of approved data governance, EEEU management & intranet standards.
- Colleague Experience: Achieve 85%+ colleague satisfaction across intranet, search & knowledge services.
- Roadmap Delivery: Deliver 100% of agreed roadmap commitments within approved scope & timeframes.

📌 Product Owner Workplace Data Services - 7639.000 (Gurugram)
🏢 Naukri Assist
📍 Gurugram