Your Role and Responsibilities:

As a Process Analyst - EDM, you will be supporting employee and business needs in delivering outstanding HR services for employees.

Your primary responsibilities include

- Support employee lifecycle activities by maintaining and updating employee information in HR systems.
- Assist in preparing employee-related documents such as employment letters, verification letters, and other HR correspondence.
- Handle employee requests and queries through ServiceNow (SNOW) under the guidance of senior team members.
- Maintain accurate employee records while ensuring data quality and confidentiality.
- Track and complete assigned requests within defined timelines.
- Coordinate with HR and internal teams to resolve employee data-related queries.
- Support process improvement initiatives and documentation activities.
- Engage with customers to address queries and concerns related to compensation administration and processes.
- Provides data for the internal business controls team as required.
- Ensure compliance with the client??s existing standards.
- Understand and adhere to HR policies, and regulations, and respond to employee queries.

Required Education:

Bachelor's Degree





Preferred Education:

Master's Degree

Required Technical and Skilled Expertise:

- Graduate with 1-2 years of experience in EDM at an International IT/ITES Company.
- Ability to communicate and resolve difficult customer service issues.
- Proficient in EDM processes (excluding Recruitment).
- Ability to troubleshoot and implement changes in the processes.
- Collaborates effectively with internal customers and external suppliers, demonstrating positive influence in problem-solving and work process enhancements.
- Willingness to work Night Shifts
- Selected candidates will be required to undergo a comprehensive background verification process. This verification may take up to 6 weeks to complete, and the

Preferred Technical and Professional Experience:

- Proficient in MS Office applications.
- Excellent communication skills in English both oral and written.
- Self-directed and ambitious achiever.
- Meeting targets effectively.
- Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.

Years of Experience: 1 - 2

📌 Process Analyst Human Resource Operations - EDM (Bengaluru)
🏢 IBM
📍 Bengaluru