Company Description

IMT Care is a white label insurance+ platform that empowers insurers, agents, brokers, and banks with an integrated solution to manage insurance, healthcare, and wellness experiences.

Our platform is designed to help partners respond to evolving market needs and deliver seamless, customer-centric services. By unifying key operational and engagement functions, IMT Care enables partners to streamline processes and enhance service quality. Team members join a growing organization focused on innovation, collaboration, and long-term partnerships in the insurance and health-tech space.

Role Description -

- The Post Sales Manager (Key Account Manager) is a full-time, on-site role based in Mumbai.
- Responsible for managing and growing relationships with key insurance partners using the IMT Care platform.
- Daily activities include acting as the primary point of contact for assigned accounts, coordinating onboarding and implementation, and ensuring smooth post-sales support and service delivery.
- The role involves monitoring account performance, resolving issues, gathering feedback, and working with internal teams (product, operations, tech, and customer support) to improve partner satisfaction and retention.
- To identify upsell and cross-sell opportunities, prepare performance reports and reviews,



and support partners in optimizing the platform for insurance, healthcare, and wellness offerings.

Qualifications

- Experience in key account management, client servicing, or post-sales roles, preferably in insurance, health-tech, fintech, or SaaS platforms.
- Strong relationship-building, stakeholder management, and communication skills, with the ability to interact confidently with senior client representatives.
- Solid analytical and problem-solving abilities, including comfort with performance metrics, dashboards, and data-driven decision-making.
- Background in coordinating cross-functional work with product, technology, operations, and support teams to deliver client solutions.
- Understanding of insurance products, partner ecosystems (Insurers, Agents, Brokers, Banks, TPA's) experience best practices is highly beneficial.
- Organized and detail-oriented work style, with the ability to manage multiple accounts, timelines, and priorities in a quick-paced environment.
- Bachelor’s degree in business, management, finance, marketing, or a related field; advanced degrees or relevant certifications are an advantage.
- Comfort with on-site work in Mumbai and occasional travel to partner locations, if required.

📌 Post Sales Manager (KAM) (Mumbai)
🏢 IMT Care—White Label Insurance+ Platform
📍 Mumbai