Job Summary

About the Function:

Global Business Operations keeps our business moving, connecting markets, streamlining processes and keeping everything running smoothly at scale.

With teams across Bangalore, Budapest, Bogot , Gurugram, and Manila, GBO delivers the essential services that support our day-to-day performance, from finance to operations and beyond. It s a truly global environment, where collaboration across time zones and cultures is part of everyday life.

You ll gain exposure to different markets, build skills for the future and develop a broad understanding of how a business operates at scale. It s a great place to learn, grow and see the bigger picture.

About the Role

The Process Lead is responsible for leading payroll operations across assigned EMEA markets, ensuring payroll services delivered through outsourced payroll providers are accurate, timely, compliant, and provide an exceptional employee experience.

This is a hands-on operational leadership role where the individual will manage one or more payrolls while providing governance and operational oversight across the wider payroll portfolio. The role partners closely with outsourced payroll vendors and internal stakeholders to ensure payroll delivery meets agreed service levels, complies with statutory requirements, and aligns with Diageos global payroll standards.

The Process Lead also supports payroll transformation initiatives, drives operational excellence, strengthens payroll controls, and acts as the first point of escalation for complex payroll issues.

Key Responsibilities

- Payroll Operations: Lead end-to-end payroll operations for assigned EMEA payrolls.
- Coordinate payroll activities with outsourced payroll providers.
- Ensure payroll calendars and critical breakthroughs are delivered on time.
- Manage payroll readiness activities throughout the payroll cycle.
- Support off-cycle and ad hoc payroll processing where required.
- Payroll Governance Quality Assurance: Review payroll inputs and payroll outputs before payroll sign-off.
- Payroll Governance Quality Assurance: Perform second-level validation of payroll reconciliations and variance reports.
- Payroll Governance Quality Assurance:



Review high-risk payroll transactions including incentives, termination payments, retro payments, and statutory payments.
- Payroll Governance Quality Assurance: Ensure payroll quality standards are consistently achieved.
- Payroll Governance Quality Assurance: Support payroll sign-off and payment approval activities.
- Vendor Management: Build strong operational relationships with outsourced payroll providers.
- Vendor Management: Monitor payroll partner performance against agreed KPIs and SLAs.
- Vendor Management: Conduct operational governance meetings.
- Vendor Management: Review Root Cause Analysis (RCA) and Corrective Preventive Actions (CAPA).
- Vendor Management: Drive continuous improvements in vendor performance and service quality.
- Payroll Controls Compliance: Ensure payroll activities align with statutory requirements and company policies.
- Payroll Controls Compliance: Complete and review payroll controls in accordance with internal governance frameworks.
- Payroll Controls Compliance: Support internal and external audits.
- Payroll Controls Compliance: Maintain payroll documentation and control evidence.
- Payroll Controls Compliance: Ensure segregation of duties and compliance with payroll approval processes.
- Customer Management: Partner with HR Operations, Reward, Finance, Treasury, Employment Tax, Global Mobility, and First Point teams.
- Customer Management: Provide payroll expertise and operational guidance to business stakeholders.
- Customer Management: Manage complex payroll critical issues.
- Customer Management: Ensure effective communication throughout the payroll lifecycle.
- Operational Performance: Monitor Payroll Accuracy, Payroll Timeliness, Query SLA, and operational KPIs.
- Operational Performance:



Analyse payroll performance trends and identify improvement opportunities.
- Operational Performance: Drive timely resolution of payroll issues and operational risks.
- Operational Performance: Support leadership reporting through operational dashboards and performance metrics.
- Team Support Knowledge Sharing: Provide functional guidance and coaching to Payroll Specialists.
- Team Support Knowledge Sharing: Support onboarding and knowledge transfer.
- Team Support Knowledge Sharing: Share standard methodologies across the payroll team.
- Team Support Knowledge Sharing: Promote a culture of continuous improvement and operational excellence.
- Continuous Improvement Transformation: See opportunities to simplify and standardise payroll processes.
- Continuous Improvement Transformation: Support payroll transformation initiatives, vendor transitions, and system enhancements.
- Continuous Improvement Transformation: Participate in User Acceptance Testing (UAT) for payroll-related changes.
- Continuous Improvement Transformation: Drive automation and process optimisation initiatives.

Qualifications Experience

- Bachelors degree in Human Resources, Business Administration, Finance, Accounting, or a related discipline.
- 5-8 years of payroll operations experience supporting multiple EMEA countries.
- Experience working with outsourced payroll providers.
- Robust understanding of payroll governance, controls, and compliance.
- Experience with Workday and payroll ticketing/case management systems.
- Advanced Microsoft Excel and payroll reporting skills.
- Experience supporting payroll audits and regulatory compliance.

Skills Capabilities

- Payroll Expertise
- Multi-country payroll operations
- Payroll validation and reconciliation
- Payroll governance
- Payroll controls and compliance
- Payroll reporting and analytics
- Vendor governance
- SLA and KPI management
- Process Improvement
- Additional: Continuous improvement

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Payroll - Process Lead (Bengaluru)
🏢 Diageo
📍 Bengaluru