Patient Engagement Executive/Patient Engagement Manager (Call Center Agent)
We are looking for a highly skilled and experienced Patient Engagement Executive or Manager to join our team. The ideal candidate should have excellent communication skills and be able to work in a rapid-paced call center environment. Candidates with 0 to 5 years of experience are encouraged to apply.
Roles and Responsibility
- Engage patients through calls, emails, and other communication channels to understand their needs and provide personalized care.
- Develop and implement patient engagement strategies to improve outcomes and satisfaction.
- Collaborate with healthcare teams to ensure seamless patient care and services.
- Provide exceptional customer service and resolve patient complaints professionally.
- Maintain accurate records of patient interactions and feedback.
- Identify opportunities to upsell and cross-sell relevant services to patients.
Job Requirements
- Any graduate with good command over English.
- Excellent communication and interpersonal skills.
- Ability to work in a team environment and collaborate with others.
- Strong problem-solving and analytical skills.
- Adaptability to changing situations and priorities.
- Familiarity with patient engagement principles and practices.