Key Responsibilities Handle patient enquiries through calls, WhatsApp, and other communication channels. Explain treatment procedures, packages, hospital facilities, and available services. Coordinate patient appointments, consultations, tests, surgeries, and follow-ups.

Coordinate with doctors, hospitals, insurance teams, and internal operations teams. Assist patients with documentation and insurance/cashless requirements. Maintain accurate patient records and regularly update lead and patient status.

Follow up with patients before and after treatment. Resolve patient queries and ensure a smooth patient experience. Convert qualified leads into consultations/treatments while maintaining a patient-first approach.

Maintain daily reports, follow-ups, and performance updates.



Preferred Skills Excellent communication and interpersonal skills. Hindi and English communication skills.

Valuable follow-up and coordination abilities. Basic knowledge of MS Excel/Google Sheets and CRM. Customer-service-oriented approach.

Healthcare/hospital/insurance experience will be an advantage. Qualification & Experience Graduate in any discipline. 1–3 years of experience in healthcare, hospital, insurance, telecalling, sales, or patient coordination preferred. Freshers with strong communication skills may also be considered.

📌 Patient Care Coordinator (Gurugram)
🏢 JobTrade
📍 Gurugram