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We are looking for candidates with relevant experience in outbound calling, telecalling, sales/collections, preferably within the fintech, digital lending, or short-term personal loan sector, along with strong team handling and target achievement skills.

REQUIREMENTS –

- Minimum 2 Years of relevant experience in outbound calling/team handling is required..
- Prior experience in Fintech, Digital Lending, Personal Loans, or related financial services will be preferred..
- Proficient in Hindi & English (Written and verbal)..
- Strong understanding of outbound calling processes, customer handling, and performance management..
- Willing to work on Sundays / holidays as required by the company..
- Willing to work extended hours as per business requirements..
- Strong target-oriented approach with the ability to drive team performance..

RESPONSIBILITIES –

- Supervise and manage the outbound calling team handling customer outreach for short-term personal loan products..
- Lead a team of minimum 10 executives and ensure smooth day-to-day outbound operations..
- Drive the team to achieve daily, weekly, and monthly business targets..
- Monitor calling productivity, connect rates, conversion rates,



login/disbursement performance, and other key process metrics..
- Ensure effective follow-up with customers and maximize opportunities through outbound calling..
- Provide regular coaching, guidance, and feedback to team members to improve productivity and conversion..
- Conduct regular call quality assessments and ensure adherence to defined calling processes and customer communication standards..
- Handle escalations and support executives in resolving complex customer queries and objections..
- Identify performance gaps at individual and team levels and implement corrective action plans..
- Prepare and maintain daily/weekly performance reports and share key insights with management..
- Coordinate with Underwriting, Customer Support, Collections, and other teams to ensure smooth customer journey and process efficiency..
- Motivate the team to consistently achieve and exceed assigned targets..
- Maintain a disciplined, team-oriented, and positive team environment while ensuring high accountability and performance standards..

📌 Outbound Team Leader (Pune)
🏢 Mantras2Success
📍 Pune