Required skills

- Oracle Health Cerner Millennium administration and production support

- MPages development/support, including Orders and Interactive View

- CareAware ecosystem: iBus, Bedside Medical Device Interfaces, Connect, and Multimedia

- Clairvia Workforce and Workload support

- OpenLink, FetaLink, HL7 interfaces, interface troubleshooting, and message-flow analysis

- Millennium backend, domain replication, task lists, print services, and release management
- ePrescribing Hub and retail/inpatient pharmacy workflows

- Laboratory and transfusion workflows: General Laboratory, Lab Sequence, Blood Bank

- Surgical Management and ambulatory workflows

- EMPI, HealtheRecord, longitudinal plans, and patient identity/data-quality troubleshooting

- SQL Server/MSSQL, operational reporting, PowerInsight Explorer, and health analytics

- HealtheEDW, big data, HealtheIntent Platform Operations, and analytics-support fundamentals

- Citrix administration/support, WAN/network troubleshooting, storage, compute, and physical infrastructure awareness

- OCI services, cloud IAM, file storage, iBus Cloud Appliance, and SmartZone support

- ITIL incident, problem, change, release, and service-request management

- Solid knowledge of healthcare workflows, HIPAA/privacy practices, documentation, and customer communication

Preferred qualifications

- Experience supporting Oracle Health Cerner Millennium in a 24x7 production environment

- Cerner/Oracle Health domain training or certifications

- Experience with HL7, FHIR, REST APIs, and Cerner Ignite APIs for Millennium

- Familiarity with release types: Millennium, MPages, CareAware/iBus, Clairvia, 724 Access, FetaLink, Administration,



Operational Reporting, and SkyVue Distribution

- Linux/Windows server, networking, monitoring, and cloud operations experience

- Ability to work with clinicians, pharmacists, laboratory teams, and technical administrators

Key responsibilities

- Provide L1L3 operational support for Oracle Health Cerner Millennium customer environments.

- Monitor application, interface, infrastructure, and cloud-service health; triage incidents based on clinical and business impact.

- Investigate and resolve issues affecting Millennium, MPages, Clairvia, CareAware, OpenLink, FetaLink, EMPI, pharmacy, laboratory, surgical, and reporting solutions.

- Analyze interface failures, HL7 message errors, API issues, connectivity problems, and device-integration incidents.

- Support planned releases, patches, configuration changes, validation, rollback planning, and post-release monitoring.

- Coordinate with Oracle Health engineering, cloud operations, network teams, third-party vendors, and customer stakeholders for complex issues.

- Perform root-cause analysis, document known errors, and drive preventive actions to reduce recurring incidents.

- Support user access, IAM, Citrix access, administrative workflows, and secure handling of protected health information.

- Maintain operational documentation, runbooks, knowledge articles, incident records, and service reports.

- Track service levels, recurring risks, capacity, availability, and platform performance.

- Provide clear customer updates during incidents, maintenance windows, and major service events.

- Participate in on-call rotations and major-incident support for critical healthcare systems.

📌 Oracle Health Millennium Support Engineer / Consultant (Bengaluru)
🏢 ITC Infotech
📍 Bengaluru