A. Site Operations Management

- Manage day-to-day operations of all assigned HRFA client sites in the Pune Region.
- Monitor manpower deployment as per approved staffing requirements.
- Ensure adequate manpower availability at all sites and arrange replacements for absenteeism, leave and attrition.
- Monitor the performance, discipline, grooming and conduct of deployed staff.
- Ensure site teams follow HRFA and client SOPs, policies and operational guidelines.
- Identify operational issues and take timely corrective action.

B. Recruitment & Manpower Deployment Responsible for hiring and deployment of personnel in facility-management manpower as required by clients.

C. Client Management

- Maintain regular communication with clients for operational matters.
- Attend client meetings and operational review meetings whenever required.
- Resolve client complaints and coordinate corrective actions.
- Maintain good skilled relationships with client representatives.
- Identify opportunities for additional manpower/services at existing client locations and communicate them to management.

D. Site Visits & Quality Monitoring





- Conduct regular and planned visits to all assigned client locations.
- Inspect housekeeping, pantry, facility support and other services.
- Check staff grooming, uniform, ID cards, discipline and workplace behaviour.
- Review site registers, checklists, logbooks and other required documentation.
- Escalate critical operational issues to the reporting manager.

E. Attendance & Payroll Coordination

- Collect and verify monthly attendance from assigned sites.
- Ensure attendance is properly maintained and approved by the client/site representative.
- Coordinate with supervisors and HR/payroll teams for attendance corrections.

F. Billing & Documentation

- Collect client-approved attendance/service records required for billing.
- Coordinate preparation and submission of monthly bills/invoices wherever required.
- Ensure supporting documents such as attendance sheets, work completion reports, service reports and other billing documents are complete.

📌 Operations Manager - Pune
🏢 HRFA Global Solutions
📍 Pune