Key Responsibilities

1. Hospital Operations

- Manage and monitor day-to-day operations of hospital departments and services.

- Ensure smooth coordination between clinical, nursing, diagnostic, pharmacy, front office, billing, housekeeping, security, and other support departments.

- Monitor operational bottlenecks and take corrective action.

1. Patient Services

- Ensure productive patient flow from registration and consultation through admission, treatment, discharge, and billing.

- Monitor waiting time, turnaround time, patient complaints, and service quality.

- Coordinate with departments to improve patient experience.

1. Manpower & Workforce Coordination

- Coordinate with HR and departmental heads regarding manpower requirements, deployment, attendance, and staffing gaps.

- Monitor availability of staff across critical hospital areas.

- Support workforce planning and effective utilization of available manpower.

1. Department Coordination

- Coordinate with doctors, nursing, diagnostics, pharmacy, administration, and support services.

- Conduct regular operational meetings with department heads.

- Ensure timely resolution of interdepartmental issues.

1. Quality & Patient Safety

- Support implementation of hospital quality standards, SOPs, protocols, and patient-safety practices.

- Monitor compliance with hospital policies and applicable regulatory requirements.

- Coordinate with Quality/NABH teams for audits, corrective actions, and process improvement.

1. Facility & Support Services

- Monitor housekeeping, security, laundry,



dietary, biomedical waste management, maintenance, transport, and other support services.

- Ensure adequate availability of essential operational resources.

- Coordinate with engineering/maintenance teams for timely resolution of infrastructure issues.

1. Financial & Resource Management

- Monitor operational expenses and resource utilization.

- Support cost-control initiatives without compromising patient care.

- Coordinate with purchase, stores, finance, and vendors for operational requirements.

1. MIS & Reporting

- Prepare and review daily, weekly, and monthly operational reports.

- Monitor KPIs such as patient footfall, occupancy, waiting time, discharge TAT, complaints, revenue-related operational indicators, and service utilization.

- Present operational performance reports to senior management.

1. Grievance Management

- Address and coordinate resolution of patient and attendant complaints.

- Escalate critical issues to the appropriate authority.

- Maintain records of complaints and corrective actions.

1. Emergency & Crisis Coordination

- Support hospital preparedness for emergencies, disasters, mass casualties, and other operational contingencies.

- Coordinate with relevant departments during critical situations.

1. Process Improvement

- Identify operational gaps and recommend improvements.

- Develop and implement SOPs, workflows, checklists, and service standards.

- Promote technology-enabled and process-oriented hospital operations.

📌 Operations Manager (Lucknow)
🏢 Saraswati Hospital u0026 Research Center Lucknow
📍 Lucknow