About the RoleEqualifi is looking for an organized and process-driven Operations Manager to oversee the end-to-end delivery of our membership services and education programs. You will be the backbone of our member experience, ensuring seamless onboarding, certification delivery, event logistics, and customer support.

Key Responsibilities

1. Membership Operations

- Manage the member lifecycle: onboarding, welcome kits, platform access, and renewal reminders.
- Maintain the CRM database (HubSpot/Salesforce) ensuring 100% data accuracy for member records.
- Handle escalated member queries and grievances, ensuring high satisfaction (NPS > 70).
- Coordinate with the finance team for invoicing, payment reconciliation, and refund processing.

2. Education & Certification Delivery

- Coordinate logistics for certification programs: scheduling exams, assigning proctors, and issuing certificates.
- Manage relationships with learning platform vendors and content providers.
- Track member progress (course completion, exam pass rates) and trigger interventions for at-risk students.
- Organize virtual and in-person learning sessions, workshops, and masterclasses.

3. Event Operations

- Oversee logistical execution for Equalifi’s events (summits, chapter meetups, webinars).
- Manage vendor relationships: venues, catering, AV, registration platforms, and swag.
- Ensure smooth on-ground registration, badge printing, and attendee flow during events.
- Conduct post-event audits and feedback analysis.

4. Process Improvement & Team Management

- Build and document SOPs for all operational workflows (onboarding, support, event checklists).




- Manage and mentor a team of 2–4 Operations Coordinators/Executives.
- Identify bottlenecks in the member journey and implement automation/tools to improve efficiency.
- Prepare weekly/monthly operational dashboards (churn rate, support ticket resolution time, event ROI).

Qualifications & Skills

Education

- Bachelor’s degree in Business Administration, Operations, or any related field.
- MBA/PGDM in Operations or Systems is preferred.

Experience

- 2+ years in operations management, preferably in ed-tech, membership organizations, professional services, or event management.
- Prior experience managing a team of 3+ people is essential.
- Familiarity with the BFSI/finance industry is a strong plus.

Skills & Competencies

- Process Orientation: Strong ability to design and enforce SOPs.
- Tech-Savvy: Proficient in CRM (HubSpot/Salesforce), Project Management tools (Asana/Trello), and Google Workspace.
- Problem-Solving: Calm under pressure; able to resolve operational fires quickly.
- Communication: Excellent verbal and written skills for internal coordination and external vendor management.
- Data-Driven: Comfortable using Excel/Sheets for reporting and analysis.

What We Offer

- Critical Role: Be the engine that keeps Equalifi’s member experience running smoothly.
- Competitive Compensation: Industry-aligned salary + performance bonuses.
- Growth Path: Transparent progression to Head of Operations or COO track.
- Learning: Free access to Equalifi certifications and industry events.
- Culture: Collaborative, mission-driven, and fast-paced environment.
- Flexibility: Hybrid work model (Mumbai office + remote days).

How to ApplyMail your CV to [email protected]

📌 Operations Manager- Memberships & Education (Mumbai)
🏢 Equalifi
📍 Mumbai