Partner Manager - Operations EngagementAbout Rang DeRang De is India's pioneering social peer-to-peer lending platform, committed to making formal credit affordable, accessible and borrower-centric for underserved communities. Founded in 2008, Rang De has spent over a decade reimagining how credit reaches rural India by combining technology, trust and community participation.

Backed in its early years by Mr. Ratan Tata and recognised as a Champion of Change by the Prime Minister of India, Rang De is today an RBI-regulated NBFC-P2P lending platform that connects social investors directly with rural entrepreneurs, farmers and artisans.

Our next chapter is even more ambitious. We are building a nationwide network of AI-enabled Swabhimaan Kendras that use Digital Public Infrastructure to build digital financial literacy, assess credit readiness, provide on-demand access to formal credit and support entrepreneurship through AI-powered community mentors.

We believe the next chapter of financial inclusion will be shaped not just by technology, but by ideas and stories. That's where you come in.

Position : Partner Manager – Operations Engagement

Department: Impact Operations

Team : Operations – Engagement

Location : Remote; travel to partner locations as required

Reports to : Sr. Manager – Operations Engagement / designated senior manager

Role Type : Full-time

Role PurposeThe Partner Manager is responsible for managing a portfolio of Impact Partners through activation, engagement, business development, portfolio management and sustenance. The role works as part of the integrated R&P;–I&I;–Operations–I&P; partner ecosystem and is accountable for turning partner relationships into healthy, sustainable business and impact outcomes.

The role is not limited to partner communication. It combines relationship management, demand building, partner capability, portfolio review, repayment coordination and issue resolution. The Partner Manager should use the Partner Passport, partner grading and intervention priority to decide where to spend time and what action is required.

Key Responsibility AreasKey Responsibility Area

Key Responsibilities

Partner Activation & Onboarding

- Lead partner activation after approval and ensure the partner is ready for operating in Rang De systems and processes.
- Coordinate LMS training, partner registration, borrower selection process and initial demand planning with I&I; and Operations – Services.
- Build a clear 30–60–90 day activation plan for new partners.

Demand & Business Development

- Build and maintain a credible borrower demand pipeline with partners and translate partner potential into realistic business plans.
- Review demand projections against actual origination, disbursal and operational readiness.
- Work with I&P; to align demand with available supply and disbursal capacity.
- Identify opportunities for deeper engagement, new geographies, products or borrower segments.

Portfolio & Repayment Management

- Monitor partner portfolio health, repayment trends, overdue movement,



exceptions and emerging risks.
- Work with Operations Services and I&I; on repayment actions, partner-level recovery plans and portfolio stabilisation.
- Use Business Grade, Severity, Materiality and Intervention Priority to differentiate engagement intensity.

Partner Relationship & Capability Building

- Act as the primary day-to-day relationship owner for assigned partners in Operations – Engagement.
- Conduct partner reviews, training, refresher sessions and problem-solving conversations.
- Build partner capability in borrower selection, loan process, data discipline, repayment practices and responsible lending.
- Capture partner feedback and translate it into actionable improvements.

Issue Resolution & Cross-functional Coordination

- Own partner-side coordination for operational, product, technology, finance, compliance and servicing issues.
- Raise and track dependencies with the relevant internal owner and ensure closure within agreed timelines.
- Escalate unresolved or material issues through the agreed Partner OS and management forums.

Field Engagement & Intelligence

- Plan and conduct field visits based on partner priority, risk, opportunity and need.
- Understand borrower and partner operating realities and document field findings.
- Convert field observations into specific actions, learning and recommendations.

Partner Reviews & Data Discipline

- Maintain accurate partner information, actions, commitments and review outcomes in the central partner repository.
- Participate actively in the fortnightly Partner Review with R&P;, I&I; and I&P.;
- Prepare partner-level updates that focus on decisions, actions, owners and timelines rather than only reporting activity.

Growth & Sustenance

- Develop partner-specific growth and sustenance plans.
- Identify under-utilised or high-potential partnerships and coordinate targeted interventions.
- Work with R&P;, I&I; and I&P; to deepen productive partnerships and replicate successful models.

Key Interfaces

- R&P; – partner strategy, pipeline, relationship context and growth opportunities.
- I&I; – borrower understanding, impact, partner capability, innovation and portfolio insights.
- Operations – Services – onboarding execution, origination, servicing, reconciliation and operational controls.
- I&P; – supply planning, investor alignment and disbursal capacity.
- CRC / Risk / Finance & Accounts / Compliance / Tech / Product – issue resolution, controls, decisions and enablement.

Performance IndicatorsArea

Indicative Measures

Expected Discipline

Partner activation

Activation turnaround, training completion, first-demand readiness

No avoidable activation delay; clear ownership of pending actions





Demand & business

Quality pipeline, demand conversion, disbursal against agreed plan

Pipeline is credible, timely and regularly refreshed

Portfolio health

Overdue %, overdue amount, repayment movement, intervention status

Early identification and action on deterioration

Partner engagement

Meaningful partner engagement, review completion, field visits where required

Engagement intensity matched to partner priority

Issue resolution

Open issues, ageing, closure rate and escalations

No issue remains without owner and target date

Partner development

Training, capability actions, growth plans and progression

Partners become more capable and less dependent on manual support

Data discipline

Partner Passport completeness and timely updates

Central record remains current and usable

Qualification & Experience

- Graduate in Business, Management, Finance, Social Sciences, Economics or a related field.
- 3–6 years of relevant experience in partner management, field operations, lending, fintech, NBFC, P2P, development finance or a similar relationship-led operating environment.
- Experience managing institutional relationships and working across multiple internal functions.
- Experience with field engagement, training, business development, portfolio monitoring or issue resolution is preferred.

Skills & Competencies

- Strong partner relationship and communication skills.
- Ability to read portfolio and business data and convert it into action.
- Ownership mindset with solid follow-through on dependencies and closure.
- Problem solving, negotiation and conflict handling.
- Working knowledge of Excel / Google Sheets and CRM or partner management systems.
- Ability to conduct partner trainings, reviews and field visits.
- Comfort working in a cross-functional and changing environment.
- Willingness to travel to partner locations as required.

Growth PathThe role is designed to build capability across partner management, business development, portfolio management, risk awareness, data interpretation and cross-functional leadership. Strong performance can provide progression into Senior Partner Manager / Sr. Manager – Operations Engagement or specialist partner-management roles. Role ExpectationThe Partner Manager should leave every assigned partner clearer, more capable and better organised than before the engagement. The measure of the role is not the number of calls or meetings completed, but the improvement in partner activation, business, portfolio health, engagement and sustainability.

Ready to Build the Future with Us?

Please email with a short note on how you made them and why this role excites you, to Chandra, VP - Impact Operations, Rang De, at [email protected] with the Subject line: Application - Partner Manager - Operations Engagement

Rang De is an equal opportunity employer. We welcome applications from individuals of all backgrounds and are committed to building a diverse, inclusive and purpose-driven workplace where everyone can thrive.

📌 Operations Executive (India)
🏢 Rang De
📍 India