What's the role all about?

NiCE Actimize is currently seeking a Business Analysis Manager to join our Professional Services team at the Global Talent Center in Pune, India. This role is ideal for a seasoned professional with deep expertise in implementing complex on-premise and hosted SaaS Actimize solutions. You'll lead a high-performing team of business analysts delivering compliance, risk management, and financial crime solutions to Financial Institution (FI) clients.

How will you make an impact?

- Lead the BA practices and BA professionals within Professional Services portfolio.
- Work directly with clients to understand business requirements and support the implementation of NICE Actimize Integrated Fraud Management (IFM) solutions.
- Custodian of BA best practices and processes; embed these practices with the BA team.
- Provide on-going support for BAs in project teams where necessary to improve BA activities and the quality of business analysis deliverables.
- Plan and closely monitor business analysis activities of all BAs.
- Ensure both business and system requirements are well analyzed, modeled and documented.
- Assist project teams in prioritizing, balancing and managing BA work to ensure sufficient requirements are ready for delivery.
- Identify project delivery issues and risks, assist with mitigation strategies, and escalate where necessary.
- Work closely with stakeholders and change management to identify impacts to business processes because of system or application changes.
- Evaluate effectiveness of solution delivery (SDLC) tools, processes and methodologies,



and make recommendations for continuous improvement.
- Liaise and collaborate with internal and external stakeholders as required.
- Coaching and training programs for the BA team.

What we're looking for :

- 15 years of IT experience of which 10 years in a BA role with minimum 3 years' leading a BA Team.
- Working knowledge of payment systems and payment journeys across different regions and payment methods globally, such as domestic and international payments, real-time payments, SEPA, SWIFT/Wire, and other payment rails.
- Familiar with full Software Development Life Cycle (SDLC).
- Experience of working in BFS domain.
- Experience in Fraud detection is a must.
- Should be comfortable understanding code and writing SQL queries.
- Demonstrated ability to analyze, model and communicate complex business requirements.
- Proven ability to deal with ambiguous situations.
- Experienced in building best practices, initiating, and successfully managing business process improvement initiatives to completion.
- Experienced in creative customer experiences, customer engagement and project delivery.

What's in it for you? :

Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow.

Enjoy NiCE-FLEX! :

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility : 2 days working from the office and 3 days of remote work, each week.

📌 NICE - Technical Manager - Business Analysis (India)
🏢 NICE
📍 India