Job Title: Network Services Specialist

About the Company

Publicis Re:Sources is at the core of Publicis Groupe, the world's largest communications company. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,000+ employees in over 55 countries.

We provide technology solutions and business services, including finance, accounting, legal, advantages, procurement, tax, real estate, treasury and risk management, information security, and global mobility — supporting 110,000+ employees across the Publicis Groupe network. Our people are at the centre of everything we do, bringing curiosity, collaboration, and a commitment to excellence to their work every day. Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at publicisresources.com

About the Role

Role Summary: We are seeking an experienced and proactive Network Services Specialist to lead and manage enterprise network infrastructure, operations, and support services. The ideal candidate will be responsible for ensuring high availability, security, performance, and scalability of LAN, WAN, wireless, data center, and cloud networking environments. This role involves team leadership, vendor coordination, project execution, incident management, and continuous service improvement.

Key Responsibilities

- Network Operations & Management
- Manage day-to-day operations of enterprise network infrastructure.
- Ensure high availability and optimal performance of LAN, WAN, WLAN, SD-WAN, VPN, internet, and data center networks.
- Monitor network health, capacity, utilization, and performance using monitoring tools.




- Lead troubleshooting and resolution of critical network incidents and outages.
- Maintain network uptime in line with business SLAs.
- Infrastructure & Technologies
- Manage Cisco routing and switching environments including Catalyst, Nexus, and wireless solutions.
- Support technologies such as:
- BGP, OSPF, EIGRP, MPLS
- VLANs, STP, HSRP/VRRP
- SD-WAN and VPN technologies
- Firewalls and network security solutions
- Cisco ACI, NAC, ISE, and wireless controllers
- Cloud networking (AWS/Azure/GCP)
- Oversee network upgrades, migrations, and lifecycle management.
- Team Leadership
- Lead and mentor network engineers and support teams.
- Allocate tasks and manage operational priorities.
- Conduct performance reviews and technical coaching.
- Ensure adherence to operational processes and documentation standards.
- Incident & Change Management
- Manage Major Incident handling and Root Cause Analysis (RCA).
- Participate in CAB meetings and approve network changes.
- Ensure compliance with ITIL processes including incident, problem, and change management.
- Coordinate with TAC, ISPs, and third-party vendors during escalations.
- Security & Compliance
- Ensure network security best practices are implemented.
- Work closely with security teams on audits, vulnerability remediation, and compliance requirements.
- Manage firewall policies, NAC solutions, segmentation, and access control.
- Project Management
- Plan and execute network-related projects.




- Coordinate with cross-functional teams for infrastructure deployments.
- Prepare project documentation, implementation plans, and risk assessments.
- Manage vendor relationships and procurement activities.
- Documentation & Reporting
- Maintain network diagrams, SOPs, inventory, and technical documentation.
- Prepare operational reports, service metrics, and management dashboards.
- Track KPIs and service improvement initiatives.

Qualifications

- Qualifications Required Education
- Bachelor’s degree in computer science, Information Technology, Electronics, or related field.

Experience

- 12 to 15 years of experience in network engineering and operations.
- Minimum 3–5 years as technical specialist or consultant role.

Required Technical Skills

- Strong knowledge of enterprise networking technologies.
- Hands-on experience with Cisco routers, switches, and wireless infrastructure.
- Experience with:
- Cisco Catalyst 9K, Nexus, ISR/ASR platforms
- Cisco ACI and Cisco ISE
- Routing protocols: BGP and OSPF
- Network monitoring and troubleshooting tools
- Cisco Wireless – Skills & Experience
- Strong hands-on experience with Cisco enterprise wireless solutions and WLAN architecture.
- Experience with Cisco Catalyst 9800 Series Wireless LAN Controllers, including high availability, configuration, monitoring, troubleshooting, and software upgrades.
- Experience supporting Cisco Catalyst/Aironet Access Points and enterprise WLAN deployments.
- Strong understanding of 802.11 wireless technologies, RF fundamentals, channels, channel width, transmit power, coverage, capacity, and interference management.
- Experience with 2.4 GHz, 5 GHz, and 6 GHz wireless networks, including Wi-Fi 6/6E and newer wireless technologies.
- Troubleshoot wireless client connectivity

📌 Network Services Specialist (Gurugram)
🏢 Publicis Re:Sources
📍 Gurugram