About The Company

Movate is a leading global technology and business process management company committed to delivering creative solutions that drive digital transformation for its clients. With a focus on customer-centric services, Movate leverages cutting-edge technologies and industry best practices to optimize operations, enhance customer experiences, and foster sustainable growth. The company prides itself on its collaborative culture, diverse talent pool, and dedication to excellence, making it a preferred partner for organizations seeking to elevate their digital capabilities.

About The Role

We are seeking a highly skilled and experienced Senior L3 Network Operations Engineer specializing in Routing & Switching, SD-WAN, and Zscaler to join our dynamic NOC team. This role is pivotal in managing and resolving complex network incidents, providing expert-level support, and guiding the L2 engineering team through intricate troubleshooting processes. Reporting functionally to the NOC Lead L3 Engineer, the successful candidate will serve as an escalation point, ensuring network stability, security, and optimal performance across enterprise infrastructure.

The ideal candidate will possess a deep understanding of enterprise networking, extensive hands-on experience with SD-WAN and Zscaler environments, and a proven track record of managing critical incidents in a high-pressure setting. This role offers an excellent opportunity for a seasoned network professional to influence service quality, mentor junior engineers, and contribute to continuous improvement initiatives. The position primarily operates during EMEA business hours, with occasional participation in weekend or overnight activities for major incident support or planned maintenance.

Qualifications

- Bachelor’s degree in Computer Science, Information Technology, or a related field; relevant certifications such as CCNA, CCNP,



Zscaler ZIA/ZPA, or equivalent are highly desirable.
- Minimum of 10+ years of experience in network operations, with a focus on enterprise routing, switching, SD-WAN, and cloud networking.
- Extensive operational experience with Zscaler services, including ZIA and ZPA, and troubleshooting complex incidents related to these platforms.
- Proficiency in troubleshooting advanced routing protocols such as BGP, OSPF, MPLS, VLANs, STP, and VPN technologies.
- Strong understanding of high availability network design and troubleshooting connectivity issues, packet loss, and latency.
- Experience working in NOC, managed services, or large enterprise environments, with familiarity in ITIL processes and ITSM tools, especially ServiceNow.
- Hands-on experience with Cisco SD-WAN, Cisco Meraki, or similar SD-WAN platforms is a plus.
- Basic scripting skills in Python, PowerShell, or automation tools are advantageous.

Responsibilities

- Serve as the escalation point for complex network, SD-WAN, and Zscaler incidents, ensuring timely resolution and minimal service disruption.
- Identify incident sources, whether from endpoints, network devices, firewalls, ISPs, or cloud services, and coordinate appropriate troubleshooting steps.
- Support and mentor L2 engineers during advanced troubleshooting activities, fostering knowledge sharing and skill development.
- Lead technical investigations during major incidents, especially P1 and P2 cases, ensuring root cause analysis and effective resolution.




- Manage and resolve incidents related to LAN, WAN, SD-WAN, ZIA, and ZPA, adhering to defined SLAs and operational standards.
- Monitor network performance, availability, and overall service health, proactively identifying potential issues before they impact users.
- Coordinate with internal teams, vendors, service providers, and clients to facilitate incident resolution and service continuity.
- Participate in change validation, maintenance windows, and post-change troubleshooting to ensure stability and compliance.
- Contribute to the development and maintenance of troubleshooting guides, operational runbooks, and knowledge base articles.
- Engage in Root Cause Analysis activities for recurring or significant incidents, driving continuous improvement initiatives.

Benefits At Movate, we believe in supporting our employees’ growth and well-being. We offer competitive compensation packages, comprehensive health insurance, and flexible work arrangements to promote work-life balance. Our employees have access to ongoing training and certification opportunities to enhance their technical skills. Additionally, we foster a collaborative and inclusive environment that encourages innovation, professional development, and recognition of individual contributions.

As part of our commitment to employee satisfaction, we also provide various wellness programs and employee engagement activities.

Equal Opportunity

Movate is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants, regardless of race, gender, age, religion, national origin, disability, or other protected characteristics. We believe diversity drives innovation and are dedicated to fostering a workplace where everyone can thrive and contribute to our shared success.

📌 Network Engineer (India)
🏢 taskverse
📍 India