6 MONTHS CONTRACT ROLE

This is a fixed-term contract job for 6 months. It is not a permanent role. Extension will depend on business need and performance.

Job Title: Mystery Shopper

Department: IQCSS

Reports To: Inspector

Salary: Up to Rs. 39,000 per month (Gross)

Base Location: Sector 54, Gurgaon

Work Area: Gurgaon, Delhi and other parts of Delhi NCR

Working Days: 6 days a week

Reporting Time: 8:30 AM at Sector 54, Gurgaon

Experience: Freshers are welcome

About the Role

As a Mystery Shopper, you will travel as a normal passenger in our cabs and check the quality, safety and service of each ride. You will take about 10 cab trips a day, observe the car and the driver against a checklist, and send honest audit reports that help us improve our service.

Key Responsibilities

- Take about 10 cab trips per day as a normal passenger, without telling the driver about the audit.
- Fill in the audit form (Google Sheets / Form) for every trip, right after the ride.
- Check that safety features are present and working: seat belts, GPS, SOS / panic button, first-aid kit and other safety items.
- Check that in-cab amenities are working: AC, mobile charger, water bottle, hygiene kit and other listed items.
- Check the cleanliness and condition of the car, inside and outside.
- Rate the driver on behaviour, politeness, grooming,



communication and following traffic rules.
- Note the driver's route knowledge, use of navigation and the overall ride experience.
- Talk casually with drivers to collect useful information without raising doubt.
- Send all audit reports to the Inspector on the same day.
- Report any serious safety issue or misconduct immediately.
- Travel across Gurgaon, Delhi and NCR as assigned. Routes may change daily.
- Keep the audit programme confidential at all times.

Who Can Apply

- Fluent in spoken Hindi. English - Working knowledge
- Good at starting conversations and getting information naturally.
- Sharp eye for detail and valuable observation skills.
- Honest, with unbiased reporting.
- Comfortable travelling in cabs for most of the day.
- Can use a smartphone to fill online forms and sheets.
- Punctual, disciplined and able to work independently.
- Freshers welcome. Experience in mystery shopping, audits or customer service is a plus.
- Minimum qualification: 12th pass or graduate.

Working Conditions

- 6 months fixed-term contract.
- 6 days a week, reporting at 8:30 AM at Sector 54, Gurgaon.
- Field job, on the road for most of the day.
- Routes, timings and daily trip targets are set by the Inspector and may change as per business needs.

📌 Mystery Shopper (Gurugram)
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📍 Gurugram