NA - Functional Consultant

Hyderabad, India

There’s a saying at Itineris: Together goes a long way. And we live by that. Whether your job is translating our customers’ needs into the best software, selling, coding, or keeping our business running smoothly, we’re united by the same mission: growing our company and delivering innovative software that empowers energy and water utilities to engage better with their customers.

UMAX is the brand name of our software solution for water and energy utilities. It automates their business processes and enables them to better engage with their customers. UMAX is a cloud-based solution, built on the powerful Microsoft Dynamics 365 platform.

As a Functional Consultant, you will...

- Translate business needs into functional specifications aligned with the Itineris UMAX solution.
- Manage assigned tickets, incidents, and service requests, ensuring SLAs are met.
- Analyze, configure, and test solutions to meet customer goals and ensure quality of delivery.
- Facilitate customer interactions, including participation in user workshops, off-site testing, and go-live activities.
- Collaborate with the Service Delivery, product, or project team and other consultants to implement enhancements and resolve issues.
- Manage assigned tickets, incidents, and service requests, ensuring SLAs are met.
- Actively engage in project delivery, root cause analysis, and solution design.
- Document solutions, provide user support, and contribute to internal knowledge sharing.
- Continuously expand and share your knowledge of utility operations, UMAX functionality, and best practices.

Our ideal candidate…
- Has an understanding of end-to-end utility process including new connection, service disconnection, and collections.
- Is able to write clear functional documentation (e.g. configuration guides, issue log, or test cases).
- Shows involvement in configuration migration, data load validation, or go-live support activities.
- Shows analytical thinking and customer orientation.
- Thrives in fast-paced,



dynamic environments.
- Has a problem solving attitude and shows attention to detail.
- Collaboration and teamwork attitude.
- Adaptability and Time Management.

Good to have skills are...
- Being familiar with utility billing and finance (e.g. Budget billing, Service Orders, Metering, Rate Structures, Customer Self-Service Portal, Tax Rules).
- Having a basic technical aptitude. Meaning ability to read and interpret XMLs and interface file, comfortable analyzing SQL queries, not just experience with Excel but competence for data validation, pivot tables, vlook for reconciling customer/account data and the ability to identify data inconsistencies across different tables or reports.
- Has exposure to tools like Azure DevOps, Jira, TopDesk or ServiceNow for managing work items and change requests.
- Has understanding of the release cycle process, UAT preparation, and smoke testing practices.
- Has experience supporting environments with nightly batch jobs or middleware layers.

Experience, Qualification and Certifications
- 2 to 5 years of experience
- Bachelor’s degree or equivalent through experience
- Certifications:
- Dynamics 365 Finance Functional Consultant Associate(MB-310) - Mandatory

What we offer
- A fast-growing and international environment with offices in Hyderabad (India), Ghent (Belgium), Atlanta (USA), London (UK).
- Working with future-ready water and energy companies and building valuable utility expertise.
- Internal mobility, developing your career through various educational programs and growth paths.
- An entrepreneurial mindset where you have a direct impact on our growth journey.
- An open environment where we understand the importance of taking a break to recharge and achieve the best results. We make it a priority to celebrate milestones, both big and small.
- Onboarding, learning and buddy programs to get ready for a smooth start in your new job.
- A flexible and inclusive working workplace – where people can just be who they are, and where we offer flexible options for hybrid working so you can work in a way that suits you best.

📌 NA - Functional Consultant (Hyderabad)
🏢 Itineris
📍 Hyderabad