Position

IT Support Executive/Assistant Manager

Department

Information Technology

Job Purpose To provide end-to-end IT infrastructure and application support for branch operations, ensuring smooth functioning of NBFC business applications, hardware,

network, and user support.

Key Responsibilities

Application Support

 Provide first-level support for LOS, LMS, Collection and other business applications.

 Resolve user issues related to application access, functionality, and data synchronization.

 Coordinate with application vendors for issue resolution and follow-up.

Hardware & Infrastructure

 Install, configure, and maintain desktops, laptops, printers, biometric devices,Camera, scanners, and networking equipment.

 Troubleshoot hardware, operating system, and peripheral issues.

 Ensure timely replacement or repair of faulty equipment.

Network Support

 Troubleshoot LAN/WAN, Wi-Fi, VPN, and internet connectivity issues.

 Coordinate with ISPs for network-related incidents.

 Maintain branch network uptime.

User Support

 Provide on-site and remote support to branch users.

 Handle password resets, email configuration, Microsoft Office, and Windows-

related issues.

 Conduct basic user training on IT systems.

Security & Compliance

 Ensure endpoint antivirus is updated.

 Follow IT security policies and compliance requirements.

 Maintain IT asset inventory and documentation.

 Assist during internal and external IT audits.





Asset Management

 Track issuance and return of IT assets.

 Maintain inventory records and warranty details.

Reporting

 Prepare daily/weekly IT support reports.

 Monitor pending tickets and ensure timely closure.

 Maintain SLA for incident resolution.

Required Skills

 Windows 10/11 Administration

 Microsoft Office 365

 Basic Networking (TCP/IP, LAN, Wi-Fi)

 Active Directory (preferred)

 Remote support tools (AnyDesk, Ultra-Viewer, etc.)

 Hardware troubleshooting

 Printer and biometric device support

Educational Qualification

 B.Tech/B.E. (Computer Science/IT), BCA, MCA, Diploma in Computer

Engineering, or equivalent.

Experience

 0–3 years in IT Support.

 Experience in NBFC, Banking, Microfinance (MFI), or Financial Services is preferred.

Preferred Attributes

 Robust troubleshooting and analytical skills.

 Good communication and interpersonal skills.

 Ability to travel within the assigned region.

 Customer-focused approach with the ability to work under pressure.

 Willingness to provide support during business-critical activities.

Key Performance Indicators (KPIs)

 Ticket Resolution within SLA.

 Branch System Uptime.

 First Call Resolution Rate.

 IT Asset Accuracy.

 User Satisfaction.

 Audit Compliance.

 Preventive Maintenance Completion.

 Regional Support Coverage.

📌 MT- Trainee (Gurugram)
🏢 Seeds Fincap
📍 Gurugram