- Respond to customer queries via email in a professional manner
- Provide accurate information and resolve customer issues
- Maintain proper records of customer interactions
- Follow company guidelines and email templates
- Ensure timely responses and meet service level targets
- Escalate complex issues to the senior team when required
Key Responsibilities:
• Graduate/PG in any discipline.
- Valuable written communication skills in English
- Basic computer knowledge (MS Office, email handling)
- Attention to detail and problem-solving skills