ABOUT THE ROLE

Jumbotail is a regional business at its core — every city and cluster is led by a City Head who owns outcomes on the ground. The central growth team exists to bind these cities together, and this role sits at the heart of that function.

The Manager - Customer Growth is the first point of contact for city leaders — enabling their success through structured support, removing blockers, and ensuring the central function moves at the speed the field demands. You will own performance management of the field workforce

(CGEs) across all cities, driving visibility, accountability, and early interventions where needed.

Beyond support, this role is expected to drive central growth initiatives across cities — translating strategy into coordinated execution and ensuring every city perks from what works elsewhere.KEY RESPONSIBILITIES

1.

Performance

Management of Regional Teams

- Be a true partner to city leaders — not just a tracker, but an enabler. Own beat planning insights that help CGEs and cluster managers work smarter. Identify what’s working across cities and systematically share best practices so every city starts from a higher baseline.
- Conduct structured city reviews that drive consistency and operational discipline across the network. Own incentive design and planning — from target-setting to payout — to keep field motivation and rigor high.
- Ultimately, you are accountable for penetration and wallet share goals of kirana stores across all cities.
- Cross-Functional Enablement
- Be the single point of contact for all regional cities at the head office. When a city hits a wall — whether it’s an availability or in-stock issue, a pricing or category intervention, a technology gap,



or a customer app problem — you own the coordination with the relevant central function to unblock them.
- Your job is to make cross-functional collaboration fast, structured, and effective so city heads spend their time on execution, not escalations.

3.

Central Growth

Initiatives

- Work with city leaders to continuously evaluate key opportunities and problems that warrant central attention. Design, pilot, and scale growth initiatives across cities — ensuring learnings from one market accelerate others.
- Be the connective tissue between head office strategy and on-ground execution —

ensuring every city benefits from what works elsewhere.

QUALIFICATIONS &

EXPERIENCE

Essential

● 2–3 years in operations, business analysis, or central planning in consumer-tech, B2B,

FMCG, or q-commerce.

●

MBA or PG in management from a good institution preferred

● Strong Excel / Google Sheets (must); BI tools (Metabase, Tableau) is a plus.

● Experience coordinating with field or regional teams; exposure to store visit planning or incentive management preferred.

What We're Looking For●

Strong communicator, detail-oriented, playbook mindset, collaborative - builds trust by being responsive and accurate

●

Excellent analytical capabilities; ability to derive meaningful insights from data

● Ability to manage people – task allocation, training and motivating teams

● Entrepreneurial zeal ; fire in the belly to make a difference and not take no for an answer

COMPENSATION, BENEFITS & LOCATION

● Competitive compensation with performance-linked variable pay tied to operational

KPIs.

●

Comprehensive benefits: health insurance, transport allowance, professional development budget.

● Location: Bangalore (5 days/week). Occasional travel to clusters for business reviews and on-ground understanding.

F

📌 Manager / Senior Manager – Customer Growth (Bengaluru)
🏢 Jumbotail
📍 Bengaluru