- Manage warranty claims, analysis, root cause identification, and corrective actions to ensure quality standards.
- Conduct failure analysis, customer complaint investigation, performance monitoring, and problem solving using various tools like Why-Why Analysis, 8D Analysis, Defect Analysis.
- Develop and implement effective warranty management strategies to minimize costs and improve customer satisfaction.
- Collaborate with cross-functional teams to identify areas for improvement in field quality processes.
- Ensure compliance with industry regulations and company policies related to product reliability.
Desired Candidate Profile
- Solid understanding of Warranty Claims, Warranty Analysis, Root Cause Analysis (RCA), Customer Complaints handling procedures.